IT Manager

What We Do:
Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we're bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology.

Why Join Network Right:
You'll get exposure to a multitude of IT systems, build networks and connections, and test and implement the latest and greatest technology. You'll also be involved in strategic tech stack and project planning. In addition, you'll be part of a passionate team supporting businesses with offices all around the world. And of course, you'll be helping companies of all sizes work more efficiently by solving real world IT problems with flexible solutions.

We're an organization that really cares about its clients and its people, and we demonstrate this every day! We're a close-knit team working together to build something exceptional/extraordinary. And of course, we're all technology nerds who love interacting with people!

About This Job:
As an IT Manager, you'll be in charge of building and scaling client IT infrastructures as well as leading and managing internal team members. You'll primarily be tasked with clients of all sizes and environments from Mac OS to Windows devices, creating and helping execute IT policies as well as road maps, and defining IT budgets. All while leading your team of technicians to ensure efficient delivery and career growth. You'll also be collaborating with people at all levels - including business owners and C-level staff - and will be building strong client relationships.

This position is onsite 4 days/week, and may require occasional travel to client sites in SF/Peninsula.

What You'll Do:
Be final escalation point for your team and client scenarios
Build and execute IT roadmap planning for your clientele
Help manage physical assets such as inventory, cable management, and the general workspace
Manage and support identity providers that govern application access such as Okta and Google Workspace
Develop and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements
Help configure automations and tooling especially as it relates to on-boarding and offboarding flows
Facilitate IT shipments such as on/offboarding packages and equipment
Manage and support a team of associate IT consultants and IT consultants alike. Ensuring growth and development of the individuals

About You:
Bachelor's degree in a computing related discipline
6+ years of experience in an IT focused role
4+ years of experience managing direct reports
Experience with Mac OS and Windows
Well organized
Customer-service oriented with strong communication skills
Passion for IT as well as building relationships
Curious, self-starter, collaborative, and adaptable in an ever-changing field
Experience with management and leading a technical team

Nice To Have:
Degree with a technology focus
Certifications such as: CompTIA, Microsoft, Okta and/or AWS
Experience building out as well as deploying MDMs and SSO/IDP providers

Benefits:
❤️‍ Health Benefits
100% covered health, dental and vision insurance for you, 50% for dependents
Paid Parental Leave
HSA/FSA eligibility
Access to a variety of mental health programs
Compensation, Rewards & Recognition
401(k) + 4% company matching
Annual Bonus Program
Phantom Equity Program
Balance
Flexible Time Off
Learning & Development
Flexible certification and learning stipends and reimbursements
Culture
Biannual company retreats
Social events
Wellbeing events and programs
➕ Extras
Home internet and mobile reimbursement
Monthly meal stipend
Commuter benefits
Onsite meals and snacks
Dog-friendly office

Interview Plan:
Round 1
Phone call with recruiter
Round 2
45 min Zoom call w/ IT Manager
Round 3: Onsite
45 min with Service Manager
30 min with CTO
30 min with Service Operations Lead

Commitment to Diversity: Network Right best serves our employees, as well as our clients, when we foster a diverse, equitable, and inclusive workplace. We value the perspectives of employees with different backgrounds and experiences. Network Right has dedicated itself to the principle that the quality of its work and the continued growth of its business are enhanced by implementing internal policies and practices aimed at ensuring that each individual has an equal opportunity to succeed regardless of their background and identity.