IT Manager

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find five world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, The Sandbox, The Lido, and Sedge Valley. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Inspired by the heathland golf courses of London, Sand Valley showcases golf as it was meant to be, much like the other Dream Golf properties, Bandon Dunes and Rodeo Dunes.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

Position Summary:

The IT Manager will oversee the daily operations of the IT department, ensuring that the resort's technology infrastructure supports the seamless operation of all departments. This role will involve managing a wide range of IT services, including computer systems, networks, telecommunications, and resort-specific applications. The ideal candidate will have in-depth technical knowledge and leadership experience in IT management, with a strong focus on system analysis, troubleshooting, and improvement. The IT Manager will play a critical role in maintaining the resort's IT environment, enhancing operational efficiency, and driving technological innovation to support both guest and employee satisfaction.
Essential Duties and Responsibilities:

Technology Management:

Collaborate with the Director of Business Operations and our contracted CTO/CIO Continuous Services team on the installation, maintenance, and troubleshooting of resort computers, networks, and other technology infrastructure.
Team Supervision:

Lead and supervise the IT Technical Services Team to support daily resort operations across various departments, including guest services, restaurant & lodging systems, golf course operations, telecommunications, internet services, PMS (Property Management System), and POS (Point of Sale) systems.
Network Administration:

Oversee and manage the installation, configuration, and maintenance of resort-wide computer networks, ensuring optimal performance and security.
Data Security & Backup Systems:

Safeguard the security of data, network access, and backup systems, including the implementation of best practices for disaster recovery.
System Optimization:

Regularly assess and recommend improvements to existing systems and technology, ensuring the resort stays on the cutting edge of innovation.
Software & Vendor Liaison : Troubleshoot and support resort-specific software such as Agilysys Versa & Golf, InfoGenesis, POS systems, Call Center CRM, and coordinate with software vendors (e.g., Agilysys, PureHD, Revinate) for system updates, issues, and enhancements.
Inventory Management:

Oversee IT inventory management, including the tracking and maintenance of all resort technology assets (e.g., computers, phones, network switches, televisions, etc.).
Project Management:

Manage multiple concurrent IT projects, ensuring proper scheduling, resource allocation, and communication of critical paths and progress updates across departments.
Retail & Analytics Support:

Provide IT support for reporting systems, including retail analytics, inventory management, and reporting integration.
Training & Support:

Offer training and technical support to staff, ensuring they have the necessary knowledge and resources to effectively use resort systems and technology.
Compliance & Safety:

Adhere to company and state safety protocols and training programs, ensuring IT systems comply with all regulatory standards.
Other Duties:

Perform additional duties as required to support IT operations and resort needs.
Qualifications:

Education:

A Bachelor's degree in MIS, Information Technology, or a related field is preferred.
Experience:

A minimum of 5 years of IT management experience, preferably in a hospitality or resort setting.
Technical Expertise:

Proven experience in IT solution implementation, network management, and configuration of hospitality-specific software systems (e.g., Agilysys, InfoGenesis, POS, etc.).
Skills:

Strong analytical, troubleshooting, and problem-solving skills with the ability to think creatively to address complex IT challenges. Positive, professional demeanor in all situations.
Communication:

Excellent written and verbal communication skills, with the ability to effectively communicate with staff, vendors, and senior management.
Leadership:

Experience managing an IT team, with a focus on providing clear direction, training, and support.
Work Schedule:

Willingness to work flexible hours, including nights and weekends as needed.
Applicants must successfully pass a background check as a condition of employment.
Perks:

Restaurant Discounts
Retail Discounts
Employee Meal Program
Golf Privileges
Uniform Allowance
Employee Assistance Program (Canopy)
Classification:

Full-Time Regular, Salary, Exempt

This role is an exciting opportunity to be part of a dynamic team at a premier destination golf resort, where innovation, technology, and customer service are key to the guest experience.

Sand Valley LLC is an Equal Opportunity Employer