IT Infrastructure Analyst I / II - Workstation Engineering

IT Infrastructure Analyst I / II | Workstation Engineering

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Date: Jan 2, 2025

Location: PHOENIX, AZ, US,

Company: APS

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary


Are you a tech-savvy professional ready to make a significant impact on workstation performance and IT infrastructure? As an IT Infrastructure Analyst I / II specializing in Workstation Engineering, you'll be at the forefront of tackling technical challenges, enhancing system reliability, and driving continuous improvement.

What You'll Do:

Hardware Troubleshooting: Identify and resolve hardware issues to maintain top-tier workstation functionality and minimize downtime.

System Performance Optimization: Perform detailed analyses to uncover improvement opportunities and implement strategies to ensure robust and reliable systems.

Technical Project Management: Lead and participate in projects aimed at advancing workstation engineering and IT infrastructure capabilities.

Process Enhancement: Drive initiatives for continuous improvement, optimizing the performance and scalability of workstation environments.

Cross-Functional Collaboration: Partner with IT and business teams to ensure seamless integration, operation, and support of workstation technologies.

What We're Looking For:

Technical Proficiency: Strong skills in workstation engineering, hardware troubleshooting, and performance analysis.

Problem-Solving Mindset: Proven ability to diagnose issues and develop effective solutions in complex IT environments.

Project Leadership: Experience managing or contributing to technical projects, delivering results that enhance infrastructure reliability.

Continuous Learner: Commitment to staying ahead of technology trends and driving innovation.

Team Player: Strong collaboration and communication skills to support diverse stakeholders and align technology with business needs.

Ready to drive meaningful change in workstation engineering and IT infrastructure? Apply today to become a key contributor to our team as an IT Infrastructure Analyst I / II!

Minimum Requirements

IT Infrastructure Analyst I | Workstation Engineering

Bachelors' degree in Information Technology or related field

AND one (1) year of prior relevant experience or equivalent combination of education and directly related experience.

Requires basic technical subject matter knowledge within a job area or system

IT Infrastructure Analyst II | Workstation Engineering


AND two (2) years of prior relevant experience or equivalent combination of education and directly related experience.

Requires working technical knowledge gained through experience within a job area or system.

Preferred Special Skills, Knowledge or Qualifications

Knowledge of network/infrastructure operating systems and equipment, such as servers, PCs, switches, routers, and emerging technologies

Troubleshooting and resolution practices

System performance analysis techniques; installation, configuration, optimization and maintenance techniques of infrastructure;

Windows, VM and Linux servers operations;

Lifecycle management techniques; security vulnerability practices;

Cisco routers, switches, firewall and malware protection practices;

Technical analysis and design techniques;

Information system operations and support; various service and support tools; design techniques for information and operational support systems;

Security and information data backup strategies;

Skill in effective communication to both technical and non-technical audiences

Skill in learning complex technical issues and acquiring technical knowledge; quickly learning and applying new technologies;

Working independently and as part of a team; using creative and innovative thinking to solve complex problems;

Analytical and problem solving capabilities; organizing multiple projects and timelines; demonstrating strong analytical capabilities

Major Accountabilities

1) Categorizes, isolates, and resolves basic system/network problems

2) Processes, documents, and coordinates resolution of calls with help desk

3) Implements software patches, security fixes, and tests and validates modified system configurations

4) Assists with maintenance and repairs of severs, hardware, services, storage and directories in accordance with APS requirements/standards

5) Helps complete basic configurations of servers, network equipment, telecommunication, mobile and data related systems

6) Performs system software upgrades, including planning and scheduling, testing and coordination.

7) Performs workstation and server administration setup

8) Performs data backups and recoveries

9) Ensures compliance with standards for systems software and documentation

10) Monitors system reliability and availability and performs simple analysis of system performance

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U. S. Export Control Laws'). Therefore, some positions may require applicants to be a U. S. person, which is defined as a U. S. Citizen, a U. S. Lawful Permanent Resident (i. e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U. S. Export Control Laws. All applicants will be required to confirm their U. S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U. S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U. S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

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