IT Field Technician

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are now hiring a

Full-Time IT Field Technician

in

Pittsburgh, PA . The IT Field Technician is responsible for providing IT services and support. This role will have a focus on smart home technology.
Starting pay is $50,000/annually
Responsibilities

Provide prompt, courteous support company wide, in person, phone, or email
Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
Travel to regional offices to troubleshoot and resolve issues
Travel to regional homes to install and support smart home technology
Document, track, and monitor technical problems and solutions
Inform management of recurring problems
Check in regularly with regional office managers to review the IT needs of the office and to ensure that all IT equipment is functioning as needed
Identify and escalate situations requiring urgent attention
Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
Additional tasks and responsibilities may be assigned
Minimum Requirements

Minimum two years of professional IT experience
Audio / visual experience a plus
Valid driver's license
Proficiency in AD, Office365, multiple browsers, computer hardware
Experience supporting Android and iPhone, Mobile Device Management a plus
Working knowledge of printer management
Experience working with LAN administration
Logical troubleshooting skills
Excellent time management, interpersonal skills, and a high-level attention to detail
Understanding of best security practices and continual updating of knowledge base
Why Community Options?

Competitive Insurance Benefits (Medical, Dental, Vision)
Paid Holidays-Including a Birthday Holiday
Generous PTO
Employee Incentive & Discount Programs
403b Retirement Plan
Incredible career growth opportunities

Send Resumes to :
Community Options is an Equal Opportunity Employer M/F/D/V