GENERAL SUMMARY:
The ISS Unified Communications Specialist Level III employee is responsible for advanced level troubleshooting and problem analysis, support, monitoring and documenting of the organization's Unified Communications Systems.
These include the following:
Paging, TV management system, PBX, Faxing, voice over IP technology.
This individual will follow best practices and standards surrounding performance, availability, automation, security and administration.
High quality customer service will be provided for users of the corporate Unified Communications Systems.
QUALIFICATIONS:
Education/Skills Required:
1.
Bachelor's Degree in IT related field preferred and minimum 6 years progressively responsible work experience in the operations and maintenance of Unified Communications and their associated hardware and software OR Minimum 10 years progressively responsible work experience in the operations and maintenance of Unified Communications systems and their associated hardware and software.
Demonstrated ability to build/implement/manage phone systems.
2.
Technical understanding of Ethernet, TCP/IP, and voice over IP topology required.
3.
Basic understanding of LAN, WAN, WLAN, VLAN, Internet, Intranet, Personal Computers, Backup Systems, Operating Systems and Software Applications.
4.
Must possess knowledge of applications and operating systems to include video conference systems, Vocera badge, Biscom (Virtual Fax), SPOK (Paging), VOIP Interfaces (softphones and IP phones), or equivalent technologies running on both Windows and Linux Servers.
5.
Must possess demonstrable advanced knowledge of PBX Systems (call center, call trees, voicemail, call routing, and SIP trunks).
6.
Demonstrated ability to provide a high level of quality work with a dedication to customer service.
7.
Highly motivated self-starter.
8.
Must be able to read, write, comprehend, and translate technical instruction and have the ability to be extremely detail oriented.
9.
Multi-tasking work prioritization skills required.
10.
Proven experience and applicable skills in project management.
11.
Demonstrated ability to function in a high-pressure environment
As applicable, the individual has training/competency in attending to the special needs and/or behaviors appropriate to the age of patients for which care is being provided.
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