Internet Business Coordinator

Oversee all aspects of company generated eBusiness referral opportunities. Partner and monitor team agent performance. Determine placement and provide follow up to ensure superior client experience, as well as increased client capture rate for the company.

Job Duties and Responsibilities

(Essential Job Functions)

Common activities are listed below: actual position responsibilities may vary. Please refer to manager or human resources for specific duties and performance expectations of the position.

Respond to and follow up on all company generated eBusiness lines and direct consumer inquiries, as well as assigned agents. Take actions to ensure excellent experience.
Administrative duties: prepare and distribute monthly reports; maintain databases which may include agent profiles, client inquiries and contacts, conduct agent training and oversee performance.
Assist with design and development of programs to nurture/develop relationships with all eBusiness and initiate phone and e-mail contact with clients and agents.
Qualify leads when possible, and increase leads provided to agents. Cross sell and help coordinate contact with sources for value added products and services.
Perform any additional responsibilities as requested or assigned.

Performance Expectations
Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
Establish and maintain positive and productive work relationships with all staff, customers and business partners.
Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications

Education:

Two year college degree in business or related field or equivalent knowledge and experience.
Experience:

Two or more years experience in customer service, real estate or relocation preferred.
Knowledge and Skills:

Advanced computer skills including proficiency in Microsoft Office Suite products, internet and e-mail applications.
Effective verbal and written communication skill, strong interpersonal skills and a customer focus.
Detail oriented, problem analysis and resolution skill and the ability to prioritize and handle multiple tasks concurrently.
Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

Real estate license may be required.
Work schedule may include evening and weekend hours.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer