Inside Account Manager

Job Type
Full-time
Description
As an Inside Account Manager there will be a wide variety of duties which are related to managing a current, installed base of customers in a defined market(s), or application(s) or by revenue band and subject to change. As part of the CFS Technologies Team, we take on a "do whatever it takes" mindset to build a sustainable, profitable business. In this position your primary goals will be executing the annual AOP Plan, working within a sales and sales support (service component) strategy to optimize the CFS Technologies Customer Experience, increasing revenues and providing exceptional technical and data analytic services to our customers. In addition, you will be asked to research and identify new industry segments with low barriers to entry, which can provide high growth and positive sales potential for the Company. This will help outline the role and responsibilities.
Requirements
ESSENTIAL DUTIES & RESPONSIBILITIES:

As a CFS Technologies Inside Account Manager you are expected to be results oriented with a positive "can do attitude."
Execute monthly & yearly AOP sales strategies and targets by focusing on sales in an assigned region within the framework of organizational policies and directives.
Plan sales activity and review pipeline based on defined sales process to ensure that region meets or exceeds assigned monthly and/or annual sales goals.
Create and deliver Quarterly Business Review presentations to top customers.
Must always have a customer-centric focus, understanding they are why we exist as a company and optimize their experience with CFS Technologies.
Regularly assess how Sales, Marketing and Service Departments work together to deliver seamless customer experiences.
Gather customer feedback, analyze it, and then design specific practices so that our customers benefit while profits also improve. (Continuous Improvements)
Work with customers to answer and/or solve their technical service issues and questions via email, phone, or any other means necessary.
Assist with the creation of market strategies and equipment positioning to maximize sales revenue.
At various times, assist with product management, sales performance, and customer satisfaction tasks.
Document all customer interactions in the CRM
Assist with training & market education at sales meetings, virtual equipment demos, and trials.
Able to work in an ever-changing environment.
Address any other tasks or projects that management deems necessary.
KNOWLEDGE / SKILLS / ABILITIES:

Ability to work to deadlines with minimal direct supervision. Must be a proactive and an independent worker.
Strong technical aptitude and willingness to learn.
Excellent Communication, analytical, problem-solving skills, reasoning, and ability to deal with complexity.
Strong organization and time management skills.
QUALIFICATIONS / PRIOR EXPERIENCE:

Preferred bachelor's degree in business administration, marketing or applicable higher educational track
Minimum 3+ years of progressive experience in Account Sales, Sales Management, and/or Business Development.
OEM equipment experience and manufacturing background preferred.
Previous experience with using CRM's, Preferably Salesforce.
Strong competence using, Microsoft 365, BI Databases, and Outlook.
Experience in a fast-paced, rapidly growing environment preferred. Must have "work hard' attitude, but also enjoy working in a flexible, supportive, and energetic environment.
WORK ENVIRONMENT:

The work performed is conducted in a climate-controlled facility.
Must be able to lift up to 15 lbs. at a time.
Prolonged periods sitting or standing at a desk and working on a computer.