Director of Social Services

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective:

The Director of Social Services will work to ensure client needs are being efficiently and consistently. You will be responsible to oversee all programs and activities within the social services department including Pathway of Hope, emergency utility and rent assistance, food pantry, transportation assistance and seasonal activities.

The Grant Coordinator will also be responsible for securing grants according to policies and procedures.

What You Will Do:

• Provide ongoing supervision, leadership, direction, and administrative oversight for the entirety of social services department including case management, emergency social services, Pathway of Hope and seasonal activities.
• Provide direct case consultation and technical assistance to social services case managers and volunteers.
• Plan, coordinate and facilitate monthly case manager meetings, providing leadership, and individual supervision.
• Meet with staff and officers regularly to offer support and information regarding community linkages, programmatic requirements including intake processes, intervention strategies and collection of data needed to meet program reporting requirements.
• Attend and represent TSA Eagle Creek at community networks and committees as appropriate to TSA Social Service needs.

• Plan, execute and provide leadership to annual Toy Shop distribution including volunteer recruitment and training.
• Other tasks as assigned by leadership

• Ensure consistent internal communication and understanding of POH programs by sharing electronic and hard copies of updated information with Eagle Creek POH Staff; prepare regular reports on the POH progress and status.
• Ensure quality of local data and reporting of information that will support local, divisional, and territorial POH program outcomes.
• Ensure relevance and consistency of POH by collaborating with Divisional POH Coordinator regarding ongoing development of policies and procedures, goals and objectives, and outcome-based measures related to the POH.
• Ensure relevance of POH approach to funders by keeping current on program funding resources.
• Assist in recruiting, interviewing, and training of new employees directly involved in POH.
• Provide case manager orientation and training for new POH case managers and/or volunteers.
• Work with commanding officers and other staff to develop an action plan to address program development needs

• Oversee annual POH evaluations/outcomes measurement and complete summary/review report to Divisional POH Coordinator.
• Report any POH implementation challenges and work with the Divisional POH Coordinator to develop an action plan to address program development need

• Assume responsibility for seasonal activities to including Toy Shop
• Data entry for applications to ensuring all client information is correctly documented according to TSA policy and procedure.
• Volunteer recruitment and training for seasonal activities.
• Preparations for set up and distribution day for seasonal activities.

• Assume responsibility to plan, conduct and/or participate in other social service workshops and other staff training events at the territorial, divisional or local level, as requested and/or assigned.
• Provide guidance and promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings.
• Maintain confidentiality and comply with Safe from Harm guidelines.

• Able to speak, write and understand English in a manner sufficient for effective, communication with leadership, field personnel, and clientele, supervisors, and employees.
• Computer proficiency with Microsoft products and ability to learn electronic reporting systems
• Experience and/or strong interest in community outreach, organization, and community capacity development.
• Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Ability to collaborate on complex social issues within families and communities.
• Demonstrated capacity to facilitate groups and educational classes.

• Good speaking, hearing and vision ability, and excellent manual dexterity
• Lifting, pulling, and pushing of materials up to 25 pounds
• May require bending, squatting, walking
• May require standing for extended periods