Director of Bursar Operations

IvyTech
US - Indiana - Indianapolis
October 21, 2024

Who We Are:
We are a diverse open-access college that fuels Indiana's economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are "higher education at the speed of life!"

Our Values:
• Empathy: We stand with our students, partners, and communities.
• Integrity: We treat all with dignity and respect.
• Accountability: We deliver on our commitments.
• Agility: We innovate, iterate, and transform.
• Connectivity: We connect with partners to strengthen communities and ensure student success for all.

The Position:
To provide management and leadersip to accounts receivable/Bursar staff. To provide recommendations for enhancing the customer service and making processes more effective and efficient in all areas of responsibility.

Key Responsibilities:

Oversees the revenue and collection process, including the recording of revenue through Banner and Workday and reconciliation of the accounting feeds (cash clearing reconciliation).
Oversees account billings process for external and internal customers, including degree and non-degree students, skills training students, and third party sponsors.
Routinely reviews accounts receivable balances and implements regional invoicing procedures.
Provide the Chief Operating Officer with a proposed write-off listing of those accounts greater than one year, in accordance with College policy.
Evaluating the collection process and customer service provided by the Bursar office to provide efficient and customer oriented ways to improve student experience.
Provide students with general information concerning billing options, scholarship opportunities, and other sources of assistance available to them for continuing their education.
Oversee tuition waiver and deferral process provided to students by request.
Respond to customer complaints
In conjunction with the Chief Operating Officer, responsible for maintaining proper internal controls and ensuring compliance with College policies and procedures in all areas of responsibility.
Responsible for reviewing students in a non-paid status and implementing strategies to reduce the number of non-paid drops each term
The above is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Education:

MINIMUM QUALIFICATIONS Bachelor's degree with three to five years related experience
Team player and demonstrated leadership capabilities
Effective project manager able to implement projects with key stakeholders on time and within budget.
Must have high ethical standards and ability to exercise sound judgment in dealing with politically sensitive situations and catering to differing interests.
Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.
Excellent organizational, verbal, written and listening skills
Strong computer skills, including Microsoft Office, and Web based applications
PREFERRED QUALIFICATIONS Master's degree preferred
Prior Bursar Office experience
Banner and Workday software experience

Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued

Starting Salary Range: $65,000 - $75,000 annually (based on experience)

Classification: E-2 (exempt)

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.

Read the full job description and apply online on the recuiter's web-site

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