Key responsibilities and accountabilities:
1. Investigate factory quality problems, customer and consumer complaints using a broad range of skills and techniques such as
• Can performance testing
• Seam evaluations
• Coating performance tests
• Microscopy and metallography
• Plant trials
• Bev/Food processing simulation
• Provide reports with clear conclusions and recommendations
2. Manage and record work requests using appropriate IT systems
• Prioritise work to ensure business needs are met and time is used effectively
• Work within the Technical Support Team to ensure all requests are dealt with and resources are allocated efficiently
• Liaise with other teams, departments and/or external resources to ensure the root cause of a problem can be established
• Maintain proactive communication with stakeholders
• Regularly review work for value added opportunities and update value added report
• Monthly reports
3. Contribute to the wider activities of Materials and Crown Technology
• Proactive approach to environment, health and safety and energy saving initiatives
• Involvement in development and innovation teams as required
• Full participation in workshops
ESSENTIAL REQUIREMENTS
Professional and academic qualifications:
• Degree in science or engineering subject
Or
• Several years relevant experience in a similar technical support role
Previous experience
• Demonstrated ability to work in a laboratory or manufacturing environment
Skills and competencies
• Excellent written communication skills
• Excellent interpersonal/verbal communication skills
• Able to manage and plan multiple work requests
Personal attributes
• Customer focussed problem solver
• Self-starter and able to work with minimal supervision, but also effective as a member of a team
• Diligent and attention to detail
• Able to learn and apply new techniques quickly and effectively
• Enjoys a balance of practical work, job management and reporting
Languages
English
PREFERRED REQUIREMENTS
• Continuous improvement (eg 6) trained
• Experience of metal packaging technology (beverage cans or metal vacuum closures)
• Beverage and or Food filling and processing
• Statistical knowledge
• Trained in one or more relevant investigation techniques
• Strategic thinker - able to translate problems into improvement opportunities
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