Technical Support Specialist

Technical Support Specialist is responsible for assisting clients and exhibitors with questions or technical issues related to lead retrieval. The ideal candidate will have strong communication skills and a background in customer service and a general knowledge of software and hardware. Often tasked with being onsite at conferences, events, and trade shows, it is essential that the TSS be personable and professional.

Duties/Responsibilities:

• Identifies, investigates, and resolves users problems with computer software and hardware.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Collaborates with other staff to research and resolve problems.
• Maintains knowledge of technology innovations and trends.
• Hands on ability to utilize, implement, repair, update various computer software and hardware.
• Represent eShow's products and services with an understanding of how our solutions meet our customers' needs.
• Generate new sales onsite and support sales made online.
• Maintain working relationships with existing customers to ensure exceptional service.
• Create and maintain documentation for lead retrieval sales, including but not limited to order forms, emails, webpages, and pdf.
• Communicate effectively with customers to assist with their lead retrieval needs.
• Fields support calls, chat, email, and/or other communication from users.
• Performs other related duties as assigned.
• Ability for frequent travel / around 10-20 days per month (as needed)

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant email & telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite, Google Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.
• Strong attention to detail and organizational skills
• Effective time management skills and multi-task oriented
• Ability to perform within short term deadlines and work in a team environment
• Ability to communicate clearly with personnel at all levels of education, inside and outside the organization
• Proficient with Google applications

Skills/Certifications/Abilities:

• Experience in Sales and/or Event Management in the Tradeshow Industry or a combination
• Network+
• A+
• Any higher or relevant certifications considered

Requirements:

• Ability for frequent travel / around 10-20 days per month (as needed)
• Hybrid Remote/Onsite/In Office Position (as needed)
• Willingness to work weekends when needed or long hours
• Ability to sit and stand for long periods of time
• Pull/push equipment used for Onsite
• Lift and pull up to 50 pounds

Job Perks:

• Salary with potential annual raises (Bi-weekly pay)
• Paid Holidays/10 days PTO
• Medical/Dental/Vision Insurance and 401(k)
• Paid Travel Opportunities with per diem
• Pay: $36,000-$42,000 per year

Company DescriptionFounded in 1996, eShow has helped Event Managers and personnel run thousands of events worldwide. Our goal is to not only provide our clients with the tools they need for their events; but to drive our clients to innovate how they promote, sell, manage, and implement their events. Our business model is simple: eShow builds relationships and long-term success stories by providing our clients with excellent products and services. We do not believe in high priced or gimmicky, one-shot deals.

The real power of eShow comes from the synergy that has been developed between all our tools and web-based products. Because of this, eShow provides its clients unique advantages that are unmatched in the industry, including powerful value-added services such as free customization, feature development, and green products and suggestions, as well as advanced add-on services like website management, exhibit sales support, and onsite support.

eShow's breadth and depth of experience means you enjoy a fully integrated, customized, and branded experience where every aspect of your event is managed and complemented with an equally strong counterpart. All of this is supported by a team that truly understands how an event is produced, from conception to planning, to those inevitable fourteen-hour days executing your event on the show floor, and finally wrap up.

In this time of 'finding the new normal', we are taking what we have learned over the last 24 years and are helping our clients pivot to their new normal. We are taking the many face-to-face event experiences we have and are helping the event industry pivot to all three event models: in-person, digital/virtual, and hybrid event spaces. At eShow, we focus on the full event experience, no matter what that looks like. This means eShow considers every step along the way including registration, networking, accessing sessions, making purchases, and even visiting the expo hall. We understand what it takes to make a great in-person event, take those same aspects, and roll them up into a seamless online event.

For additional information, please visit / goeshow. comCompany DescriptionFounded in 1996, eShow has helped Event Managers and personnel run thousands of events worldwide. Our goal is to not only provide our clients with the tools they need for their events; but to drive our clients to innovate how they promote, sell, manage, and implement their events. Our business model is simple: eShow builds relationships and long-term success stories by providing our clients with excellent products and services. We do not believe in high priced or gimmicky, one-shot deals. \r
\r
The real power of eShow comes from the synergy that has been developed between all our tools and web-based products. Because of this, eShow provides its clients unique advantages that are unmatched in the industry, including powerful value-added services such as free customization, feature development, and green products and suggestions, as well as advanced add-on services like website management, exhibit sales support, and onsite support. \r
\r
eShow's breadth and depth of experience means you enjoy a fully integrated, customized, and branded experience where every aspect of your event is managed and complemented with an equally strong counterpart. All of this is supported by a team that truly understands how an event is produced, from conception to planning, to those inevitable fourteen-hour days executing your event on the show floor, and finally wrap up. \r
\r
In this time of 'finding the new normal', we are taking what we have learned over the last 24 years and are helping our clients pivot to their new normal. We are taking the many face-to-face event experiences we have and a.