Warehouse Implementation & Support Manager

Compensation Details:

$90000 - 100000 Per Year

Who We Are:

Ace Hardware has been serving neighbors throughout America for 100 years. Ace launched Ace Hardware Home Services and is now Bringing Helpful to Your Home. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do and Ace is on a Mission to be the best, most trusted provider of home preservation services.

About This Role:

The Warehouse Implementation and Support Manager is responsible for implementing the ServiceTitan inventory module to enable tracking quantity on hand at the branch locations. Through onsite visits, this individual will redesign the branch warehouse flow and setup, identify tracked items vs consumable items and train on proper inventory workflows. Each month this individual will also reconcile the operating and accounting systems on inventory and accounts payable.

What You'll Do:

-Evaluate warehouse design and make improvement to drive efficient flow

- Asses the team at the branch and make recommendations to meet the branch's needs

- Identify stocked items vs consumable items

- Create aisle/bin system according to warehouse and truck templates

- Purge excess inventory

- Match stock inventory to centralized price book materials

- Count all warehouse and truck inventory for initial quantity on hand in ServiceTitan

-Train all levels of the organization on inventory tracking workflows using Ace Academy (online learning management tool) and onsite training

- Evaluate workflow usage and issue resolution with reconciliation between ServiceTitan and Intacct monthly

- Responsible for adding a vertical to an existing business (ordering product, stocking truck, training staff, managing price book, etc. ).

- Manage multiple projects in various stages simultaneously

- Ongoing support to all branches for inventory related issues, questions and training including root cause analysis and resolutions.

Required Skills:

• High school diploma or equivalent
• 5+ years of warehouse inventory experience, preferably in residential HVAC or plumbing industry
• Ability to use computers efficiently and accurately enter data
• Experience with ServiceTitan is required
• Project management capabilities
• Able to pass a drug screening and background check
• Must have a valid drivers' license and a good driving record
• Ability to communicate effectively with field personnel and managers and lead change management
• Ability to work independently and readily adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays, or unexpected events

Physical Requirements:

• Must be able to use standard office equipment such as telephone, computer, files, copier, etc.
• Physical dexterity in limbs and digits to operate hand and power-driven tools and equipment commonly used
• Physical ability to lift, carry, push, and/or pull up to 50 pounds on a regular basis, and occasionally up to 100 pounds
• Ability to continually walk, stand, climb, stoop, bend, kneel, reach in all directions
• Ability to maintain balance working off the ground using ladders, scaffolds, and/or mechanical lifts
• Ability to climb stairs and ladders and work in high, precarious places
• Ability to sit and/or stand for extended periods of time
• Ability to work outside; exposed to heat and cold
• Ability to see and read with or without vision aids
• Ability to hear and speak to exchange information
• Ability to perform maintenance duties and read blueprints, drawings, and specifications

Job Specifics:

• Position Status: Regular full-time (40+ hours a week)
• FLSA Description: Exempt/Salaried
• Reports To: Director of Ace Hardware Home Services
• Work Schedule: 8+ hours/day, 5+ days per week
• Work Location(s): Remote with extensive travel during implementations

Why should you join our team?

We live our values - W. E. L. I. G. H. T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits
• that address life's necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with matching company contributions, eligible on your first day!
• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
• Warehouse Merchandise Discount!
• Paid time off & paid holidays (depending on role and month of hire)
• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

• Benefits are provided in compliance with applicable plans and policies.

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About Ace Hardware Home Services

Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.

Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home and it is our mission to deliver the same level of Helpful service, convenience & quality that y.