Customer Experience Intern

Shure
US - Illinois - Niles
November 30, 2024

Overview:

SUMMER 2025

Shure offers a challenging, fun and rewarding summer internship program.
The twelve-week program is offered to undergraduate and graduate students.
We offer internships with a variety of work arrangements from onsite interns to fully remote in US.
Each intern will receive a competitive salary.
Additionally, Interns who are asked to relocate to Illinois for onsite internships will receive a housing stipend to cover living expenses.
Applications will be collected, reviewed, and selected candidates will be contacted in late fall/early winter.

The Global Customer Experience Intern is responsible for the aggregation, analysis and reporting of global call data in an on-going effort to optimize process.
The intern will analyze existing data with the goal of identifying enhancements to and providing insights on existing data sets, systems and processes.
This intern will obtain in-depth experience interacting with Shures global Sales team and Salesforce platform.
This intern will help implement system and process improvements in support of optimization and operational efficiency.

This Internship is Hybrid.

Responsibilities:

Create, Updates, analyzes, and reports data related to Service Centers
Collaborates cross-departmentally to provide a holistic view of how Global Service team interacts with other groups.
Assists with requirements analysis and refinement of Case management data fields
Provides in-depth data analysis used to make recommendations.
Assists with documenting standard operating process and procedures to be used for Global Service Centers
Attends team meetings as appropriate.

Qualifications:

Pursuing a Bachelors degree in Business, Marketing, Data Science or related field.
Able to follow standard instructions, processes and procedures.
Experience working with data and completing data analysis required.
Experience working with Sales, Customer Service or Marketing required.
Experience working with Microsoft Excel or spreadsheet programs required.
Experience with Salesforce, Tableau, and/or other Business Intelligence tools a plus.
Strong written and verbal communication skills.
Enjoys working in a team environment.
Inquisitive with strong problem solving capabilities.
Able to meet required deadlines.

Applicants for this position must be currently authorized to work in the United States on a full-time basis.
Shure will not sponsor applicants for this position for work visas.

WHO WE ARE
Shures mission is to be the most trusted audio brand worldwide and for nearly a century, our Core Values have aligned us to be just that.
Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability.
We engineer microphones, headphones, wireless audio systems, conferencing systems, and more.
And quality doesnt stop at our products.
Our talented teams strive for perfection and innovate every chance they get.
We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure Incorporated is headquartered in Niles, Illinois, with remote and hybrid opportunities throughout the United States.
We have more than 35 regional sales offices, engineering hubs, and manufacturing facilities throughout the Americas, EMEA, and Asia.

THE MIX MATTERS
Dont check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates.
If youre excited about this role, believe youve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!

PAY TRANSPARENCY

Modeled by extensive market analysis and economic best practices, Shure offers competitive intern compensation that is reviewed and adjusted annually by our Total Rewards Team to attract, hire, and retain the industrys top intern talent.
Each internship has an hourly rate which varies from $21-$40 per hour based on job function (Engineering, IT, Business, etc) and year completed in school (Junior, Masters 2nd year, PHD, etc).

Read the full job description and apply online on the recuiter's web-site

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