Location: - Mettawa, IL - Hybrid Required
Contract: Through end of 2025 (12/31/2025)
Top 3-5 skills, experience or education required
Must be a quick learner with the ability to adapt to new tools and systems.
Proficient in Microsoft Word, PowerPoint, and Excel. ( Smartsheet is a plus)
Strong organizational skills and a solid understanding of technology.
Good communication skills
Basic Power BI and SharePoint functions such as granting permissions
Key Responsibilities:
• Serve as the administrator for the Escalation Tool , ensuring it meets the business needs of all teams involved.
• Assist in tool upgrades by attending requirements meetings, taking detailed notes, and managing communication with all teams.
• Grant access to Power BI reports and resolve any related access issues.
• Collaborate with cross-functional teams to support the operational needs of Patient Engagement and Access and Reimbursement.
• Maintain a high level of organization and attention to detail in all tasks.
• Trend analysis within the Escalation Tool
Required Qualifications and Skills:
• Must be a quick learner with the ability to adapt to new tools and systems.
• Proficient in Microsoft Word, PowerPoint, and Excel.
• Strong organizational skills and a solid understanding of technology.
• Attention to detail
• Good communication skills
• Ability to multi-task different priorities and responsibilities
• Ability to work within multiple systems effectively and concurrently
• Ability to manage their time efficiently and effectively
• Support other projects and tasks identified by the Client Operations team
Preferred Qualifications:
• Experience in creating Standard Operating Procedures (SOPs).
• A robust technical background is highly desirable.
• Basic Power BI and SharePoint functions such as granting permissions
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