Senior Site Specialist

*Work Schedule
• Standard (Mon-Fri)
• Environmental Conditions
• Able to lift 40 lbs. without assistance, Office, Strong Odors (chemical, lubricants, biological products etc.), Warehouse
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• As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.
Location/Division Specific Information Unity Lab Services - Supporting Northwestern University, Evanston, IL
How do we make an impact?
Unity Lab Services provides a single source for coordinated lab service, support, and supply management. Our customized service offerings and best-in-class service experts have the flexibility and experience to address our customer's laboratory's business needs uniquely.
What will you do
• Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
• Perform laboratory order delivery services as needed
• Analyze/maintain/reconcile various reports to ensure contractual requirements are met
• Take the initiative to meet with the supervisor regarding any customer concerns and/or potential problems and successfully address customer concerns within established resolution timeframes.
• Be involved with safety programs such as hazard identification, inspections, and incident reporting/investigation as required
• Engage in process improvement activities
• May perform other responsibilities as assigned by management
Education A high school diploma is required.
Experience 2 years of related experience within a laboratory setting is helpful., 2-3 years of working in customer service is required
Knowledge, Skills, Abilities
• Able to read, write, and speak English fluently
• Strong verbal and written communication skills and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
• Possesses a strong desire to serve the customer and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Independently operates handheld scanners to enter data in various systems as needed, as well as analytical abilities to reconcile reports.
• Demonstrates computer proficiency and intermediate skills in Microsoft Office software suite, including Outlook, Teams, Word, and Excel. Uses organizational and interpersonal skills to multi-task and meet due dates as needed.
Physical Requirements / Work Environment
• Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)
• Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
• Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
• Regularly use equipment, including pushcarts, pallet jacks, mobile cylinders, forklifts, etc., to push/pull up to 100lbs
• Regularly required to stand, walk, and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
• Ability to work in environments with dynamic temperatures (cold rooms, outside, etc.)
• Ability to work overtime, as needed.
Benefits We offer driven remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization with outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Apply today! *** Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access Thermo Fisher Scientific provides accessibility services for job seekers with disabilities. If you need assistance due to hearing, vision, mobility, or cognitive impairments, please call 1-***
• and provide your contact information and details about your required accommodation.
• This phone line is only for job seekers with disabilities who need assistance or an accommodation in the application process. Messages about other issues won't get a response.
• Compensation and Benefits
• The hourly pay range estimated for this position based in Illinois is $17.85-$26.77.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: [***/global/en/total-rewards)