BUSINESS OPERATIONS SPECIALIST 4

Saxon Global
US - Illinois - Evanston
November 5, 2024
IT

The Change Manager has primary responsibility for formalizing, reviewing, and maintaining change processes to ensure the consistent execution of the approved Enterprise Change Management Process for their area of representation; and deliver the processes and standards for continued development and support of digital solutions, with a focus on maximizing velocity, quality, and customer, dealer, and enterprise value.

Typical task breakdown:

Assist in scheduling and validating governance of team changes.
Ensures adherence to all Enterprise Security processes and requirements.
Coordinates execution of changes for production releases.
Assist in the Change Management Coordination for Emergency/Urgent releases.
Review and approve test plans as required by latest content releases or deployments.
Assist in maintaining and developing Change Calendar for production and non-live environments.
Reviews all Enterprise and relevant changes for impact to team environments.
Monitors the health of the process through agreed key performance indicators.
Communicate to leadership when changes they have approved cause incidents.
Review and approve or deny pre-approval requests for Automated and Standard changes.
Validate change process documentation and business requirements are adhered to by application teams.
Review and approve end user change management training materials.
Seek input from relevant areas of the business that should have inputs to changes.
Understanding, evaluating, and reacting to routine problems or situations with external contacts is also part of change management.
Develop well-prepared action plans for the current year and has a clear sense of what needs to be achieved in the year to come.

Education & Experience Required:

Requires a college or university degree, technical certification, or equivalent experience.
3+ or more years of experience working in technology ITSM operations, ITIL, and change management

Technical Skills

(Required)

Experienced with the use of ServiceNow or similar software (i.e., Remedy), specifically Incident Management and Change Management
ITIL training/certification
Prior Change Manager experience
People skills to deal with sensitive, emotional, or potentially controversial situations.
Ability to influence behavior change in people (including customers, suppliers, other employees, dealers, etc.) and/or obtain the cooperation and commitment as needed.
This position should be familiar with project management methodologies as they will participate in multiple projects representing expertise for change management process.

(Desired)

Strong planning and communication skills
Vendor Management experience
ITIL Certifications beyond Foundational Certification
PMI / PMP Certification
Organizational Change Management training
Experience with Cloud hosting and migration change management.

Required Skills : ITSM, ITIL, Change Management
Basic Qualification : Additional Skills :
Background Check :Yes
Drug Screen :Yes
Notes :
Selling points for candidate :
Project Verification Info :
Candidate must be your W2 Employee :Yes
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :Yes
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :Other Project Type
Master Job Title :Misc: Non-Technical
Branch Code :Bloomington

Read the full job description and apply online on the recuiter's web-site

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