IT Manager

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A company is looking for an IT Manager (Remote) to oversee service delivery and enhance customer satisfaction.

Key Responsibilities

Manage the outsourced service desk provider and ensure performance standards are met
Lead and mentor a team while overseeing daily operations of the service desk
Utilize data analytics to monitor performance and implement improvements

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field
2-3 years of leadership experience in a service desk or IT support role
Strong knowledge of IT service management frameworks and best practices
Proficiency in service desk software and tools
Experience with data analytics and modern end-user support tools

Read the full job description and apply online on the recuiter's web-site

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