Remote - Licensed Clinician - Support Specialist

AiRCare Health
US - Illinois - Chicago
November 5, 2024
Telecoms

AiRCare Health is on a mission.
We are transforming healthcare and empowering individuals to put emotional health first. We are looking for passionate clinicians to join our multi-disciplinary team.
Who we are
We are on a mission to transform mental and emotional healthcare. Using data and machine learning, we find the people who need help before they crash into the system. Our unique approach combines clinical care management with the science of machine learning to transform the health and wellbeing of large populations.
Why we need you
We're growing and building a hand-picked team of positive, optimistic, empathetic rockstars. We are looking for passionate individuals to inspire hope and help others live their best life.
Who you are
You are passionate, open-minded, and make a daily difference in the lives of those around you. You are an optimist who removes obstacles and believes that trust is at the core of every meaningful relationship.
Required Qualifications:

You have a Master's degree in a mental health discipline and/or related field.
You have a valid, independent, and unrestricted license in behavioral health.
You reside in AR, AZ, FL, GA, IL, KY, MA, MD, MN, NC, NE, NV, OH, SC, TN, TX, VA, or WI.
You have 2+ years of experience providing evidence-based treatments and are excited to deliver clinical support via phone.
You are excited about providing life-changing clinical care to a full caseload of clients.
You exhibit a high level of proficiency in managing your time effectively and prioritizing tasks independently.
You have excellent interpersonal skills, especially over the phone, and a willingness to receive feedback.
You are a fabulous communicator: written and verbal communication is your strength.
Being bilingual in Spanish and English is a major asset.
You are able to work from 8:30 AM - 5:00 PM PST, 9:30 AM - 6:00 PM MST, 10:30 AM - 7:00 PM CST, or 11:30 AM - 8:00 PM EST.

What you'll do
The role of Support Specialist is a full-time position. You will work as part of the AiRCare Team. Responsibilities include:
- Provide phone-based goal-oriented support services.
- Engage, build trust, and foster rapport with participants.
- Facilitate incoming transfer calls from frontline support staff.
- Conduct comprehensive needs assessments.
- Maintain consistent communication with program participants and their care team.
- Advocate for participants' needs and provide personalized support.
- Conduct quality of life assessments and make informed recommendations.
- Utilize advanced interviewing techniques and coaching methodologies.
- Continuously monitor participants' progress and adjust support as needed.
- Educate participants on available employer benefits.
- Utilize AiRCare's support system effectively.
- Adhere to confidentiality and privacy compliance.
- Participate in professional development opportunities.
- Collaborate with colleagues to share insights and best practices.
- Meet or exceed established performance metrics.
- Share responsibility for periodic on-call duties.
- Other tasks as assigned.
  
  This role is a great fit if you are.
  - Passionate about improving lives and believe in the greater good.
  - Tenacious and bring creative solutions to challenges.
  - Adept at learning to use various tech tools.
  - Accountable and collaborative while working remotely.
  - Thorough and detail-oriented.
  - Growth-oriented and open to constructive feedback.
  - Open-minded, non-judgmental, compassionate, flexible, and have good humor.
    
    Please Note:
    - Remote employees must comply with our Remote Work and Private Workspace Policy.
    - Appropriate network quality and internet speed necessary to perform the job remotely.
    - A wired internet connection is required.
    - A separate room with a door (or private space if you live alone) is necessary.
    - Use of company authorized laptop and provided headset, monitor, mouse, and keyboard.
      
      What we offer
      Full-time, employee position with a generous benefits package, including medical, dental insurance, PTO/sick leave/holiday pay, 401K, and Continuing Education stipend.
      AiRCare is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
      •

Read the full job description and apply online on the recuiter's web-site

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