Mortgage Origination & Servicing QC Manager

Mortgage Origination & Servicing QC Manager

Overview

Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

The Mortgage Origination and Servicing Quality Control Manager is responsible for providing conduct of quality control reviews and reporting performance with the line of business managers. Manage staff, performance expectations for Quality Control program and ensure compliance with regulatory and agency guidelines when reviewing loan file documentation.

Loan Origination Quality Control

Develop, implement, and execute a mortgage origination quality control program in accordance with Bank policy and agency/investor standards.
• Work with established staff and quality control checklists to enhance and improve the overall effectiveness and efficiency of the loan origination QC process.
• Ensure critical origination defects are corrected in a timely manner.
• Conduct analysis of identified defects in the origination QC process to understand root causes and provide early warning of problem areas or trends that need corrective action. Work with management on effective action plans to respond to identified QC defects.
• Provide timely reporting to management on results of all QC reviews.
• Stay abreast of origination quality control best practices and adjust the Old National Bank Loan Origination QC Program as applicable.
• Conduct monthly Quality Control Manager meetings - review reports and discuss trending and re-occurring defects.
• Assist in internal/external, agency, investor, and/or third-party vendor audits.
• Engage and provide appropriate oversight of third-party service providers performing quality control review functions.
• Engaging and coordinating secondary quality control process and oversite of third-party service provider (TENA), including Check the checker audit reviews.
• Maintain relationship and settings for ACES quality control platform and questionnaires, including exceptions, reporting, and access.

Mortgage Servicing Quality Control

• Develop, implement, and execute a mortgage servicing quality control program in accordance with Bank policy and agency/investor standards.
• Conduct analysis of identified defects in the servicing QC program to understand the root cause & provide early warning of problem areas in order that corrective action is taken to avoid unnecessary risk or expense. Work with management, servicing, and collections team to develop effective corrective Action Plans that will reduce or eliminate material defects identified in the QC reviews.

• Assist in internal/external, agency, investor, and/or third-party vendor audits related to servicing, default, and loss mitigation, as necessary.
• Engage and provide appropriate oversight of third-party service providers performing quality control review functions. Maintain relationship and process for MBS servicing quality control platform, including exceptions, reporting, and overall process. Work with third-party vendor to provide quality control report to management on a quarterly basis and create a summary report for Operating Committee.
• Stay abreast of mortgage servicing quality control best practices and regulatory requirements and adjust the Mortgage Servicing QC Program as applicable.

Key Competencies for Position

Makes Decisions & Solves Problems

• Uses effective approaches for choosing a course of action or developing appropriate solutions resulting in sound decisions.
• Collaborates and seeks to identify what caused the issue; comparing data from various sources within Old National to draw conclusions.

Promotes Change

• Communicates what needs to change, why and impact of change.
• Proactively recognizes a need and takes accountability for implementing an improvement and/or change.

Strategy in Action

• Anticipates, identifies, and articulates potential issues and opportunities and effectively responds.
• Inspires others to personally contribute to the organization's success for the long term.

Compelling Communication

• Seeks to understand the strategy first and then offer context to your team providing relevant information in a transparent and concise way.
• Listens carefully to concerns and acknowledges the situation and the feelings expressed to build trust and overcome resistance.

Qualifications and Education Requirements

• Minimum 10 years' experience in the Mortgage Industry, proficient knowledge of government and conventional mortgage lending and secondary market experience. Bachelor's degree or equivalent work experience required.
• 5+ years Supervisory or managerial experience
• Must have excellent analytical skills, including the ability to identify and define problems, collect data, establish facts, draw valid conclusions, and make appropriate recommendations.
• Deep understanding of agency/investor requirements for origination and servicing quality control.
• Strong analytical skills and demonstrated decision-making ability. Able to collaborate with others in a team setting in a time sensitive environment.
• Able to rapidly adapt to changing information, conditions, and/or unexpected opportunities. Excellent written and verbal communications skills and ability to interact with all levels of employees, management, internal and external examiners.
• Must have good project management and time management skills with the ability to effectively oversee multiple assignments with minimal supervision while meeting departmental performance measures.
• Demonstrated leadership ability and ability to exercise discretion and tactful handling of sensitive and confidential issues.
• 5+ years Underwriting experience necessary, including knowledge of agency underwriting guidelines.

Key Measures of Success/Key Deliverables:

• Appropriate management of quality control timeframes set by Agencies, Investors, and third-party affiliates.

• Issue quality control reporting in a timely manner with clear insight and details rega.