Membership Advisor

East Bank Club
US - Illinois - Chicago
December 21, 2024

The Opportunity

East Bank Club is looking to add a Membership Advisor. Do you have a passion for fitness? Able to make connections with others? This could be the perfect opportunity!

Facilitate memberships; assist prospective new and existing members and guests in a professional, efficient manner. Keeping service uppermost in mind at all times.

Schedule:

Full-Time

MTW-10:30am-7:30pm

Friday 11am-7:30pm

Sunday 9am-4pm

* Schedule is subject to change based on business needs

Job Responsibilities:

Work with prospective new members

Assist with all aspects of membership, including sales, reinstatements and conversions.

Arrange and provide tours for prospective members

Accommodate walk-in requests for membership information or tours

Enter all membership inquiries into Keep Me prospecting software in a timely manner

Maintain prospect list on a daily basis, including all follow up, status updates and notes
Sign up new members
New Member Orientation
Process new member paperwork
Issue, stock and create New Member Gifts
Issue referral gifts and update referral log weekly
Responsible for assigned individual Sr. project

Knowledge of all membership policies and reasons behind them

Check email and voicemail regularly and follow up promptly

Reinstate memberships
Corporate accounts
Inactivate memberships
Assist as a Member Services Representative
All other job duties as assigned by management.

Requirements

Excellent oral communication and customer service skills
Ability to handle multiple tasks at once

Work well under pressure and in a fast-paced environment

Self-starter; takes initiative
Some college or sales experience preferred

Diversity, Inclusion, and Belonging Matters:

East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.

Benefits

Working at EBC benefits you!

Paid time off for full and part-time team members.
Health, Dental, and Vision Insurance for qualified team members
Monthly bonus based on sales
401k - company match
Parking and transit benefits
Pet Insurance through MetLife
Complimentary club membership and employee discounts
Flexible schedules

Read the full job description and apply online on the recuiter's web-site

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