Our client is looking for a Lead Functional Analyst to join their project team on a contract basis. This person should understand the business requirements to facilitate discussions/configuration related to Call Center and provide their expert input for the Salesforce CRM implementation project scheduled for an approximate Fall 2025 Go-Live and beyond. The goal is to implement a high-volume contact center, including chat and incoming calls.
Requirements:
Higher Ed experience is required
Salesforce certification is required (Admin)
Must have Salesforce experience (Service Cloud/Call Center)
Must have at least 3 years total as a functional lead and worked on 2 or more Salesforce projects
Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
All full-time employees are eligible for the following benefits:
Medical, dental, vision health benefits
Life Insurance and AD&D (paid by company)
401k, Flexible and Dependent Care Spending Account plans.
Paid-time Off or Paid Sick Leave (amount dependent on position level and if required by state).
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