Field Service Technician

PlayOn LLC
US - Illinois - Chicago
January 9, 2025

THE ROLE

We are seeking a skilled and proactive Field Service Technician to join our team. This role is essential in managing and maintaining our fleet of cameras for top customers within a designated service area. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-first mindset. You will be responsible for both proactive maintenance visits and reactive break/fix service calls, ensuring the seamless operation of our equipment in schools.

THE OUTCOMES WE EXPECT:

Outcome #1: Provide on-site installation, troubleshooting, repair, and maintenance of equipment to ensure optimal performance and customer satisfaction.

Outcome #2: Deliver exceptional customer service by effectively communicating solutions, educating clients on product usage.

Outcome #3: Ensure all work adheres to safety standards, regulatory guidelines, and company policies while maintaining accurate records of service activities, including reports and updates on completed tasks.

Key Responsibilities.

Perform routine maintenance and troubleshooting on camera systems and associated network equipment.
Conduct proactive visits to schools to ensure all equipment is functioning correctly, identifying and resolving potential issues before they impact service.
Handle small amounts of spare inventory as trunk stock to repair issues while onsite.
Provide on-site technical support for camera and internet service issues, utilizing your technical expertise to quickly diagnose and resolve problems.
Install and configure new equipment as needed, ensuring proper set-up and integration of existing systems.
Respond to reactive service tickets when a camera or system fails and troubleshoot and repair issues.
Build and maintain strong relationships with school athletic directors, administrators, and IT directors ensuring a high level of customer service and satisfaction.
Communicate effectively with school staff to explain technical issues and the steps taken to resolve them.
Perform physical tasks including lifting equipment up to 50 pounds, using boom and scissor lifts, and working on ladders.
Handle long drive times and be comfortable standing for extended periods as needed.
Keep detailed records of service visits, including issues encountered and resolutions, photos of the equipment site and how it is installed, ensuring accurate documentation for future reference.
Maintain accurate equipment records in salesforce.
Maintain customer CRM (salesforce) with updates on service activities and any significant issues.
Maintain and update accurate and current school contact information - name, email, phone numbers.

THE PERSON.

Strong technical understanding, with the ability to quickly learn and adapt to new software and hardware.
Experience with broadcasting equipment, computers, networking, advanced low voltage cabling, and related technologies is required.
Proven experience in a customer-facing role, with the ability to interact professionally with school staff and administrators.
A commitment to providing high-quality service and fostering positive relationships with clients.
Ability to lift up to 50 pounds and operate lifts, ladders, and other equipment.
Must be comfortable with driving up to 3 hours for a service visit on a regular basis, and up to 5 hours occasionally.
Must be comfortable working in various physical environments, both indoors and outdoors, and outdoors in all seasons of the year.
Ability to work independently with minimal supervision, while also collaborating with a larger field operations team.
Excellent time management skills, with the ability to prioritize tasks effectively.
Comfortable using scissor lifts, boom lifts and extension ladders.
Proficient with cabling equipment - including cable testers, port checkers, and other networking equipment.
Must have a personal vehicle and a secure place to store a small amount of equipment.
Company provided equipment including laptop and/or tablet, monitor, keyboard, mouse, and equipment manufacturer support applications.

HOW YOU PLAY.

Ownership over Participation - You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges.
Team over Stars - You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed.
Growth over Comfort - You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.
Fairness over Popularity - You approach decisions with a scientist's mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others' perspectives, and manage emotions in decision-making.

COMPANY OVERVIEW

The future of high school athletics and activities is powered by PlayOn! Sports. Through GoFan, the NFHS Network, and rSchoolToday, the PlayOn team elevates the event experience for schools and communities across digital ticketing, fundraising, concessions, streaming, websites, and activity management.

PlayOn has united top brands in the school event space with a shared passion for athletics and activities and the lifelong memories that they instill. We take pride in empowering schools to save time and focus on what matters most: the students, staff, and communities who make their programs possible.

Thousands of schools partner with PlayOn to provide unparalleled access to millions of people to discover, enjoy, and relive their favorite events in person and online. As we continue to grow, we remain true to our vision to be there for schools so their communities can be there for every moment.

WHY YOU'LL LOVE WORKING AT PLAYON! SPORTS

PlayOn! Sports is more than just a place to work. It's a place to learn, grow, and thrive as people and professionals. We encourage a healthy work-life balance at PlayOn! Sports through offering flexible working schedules and generous paid time off. Come be a part of the team that is changing the landscape of high school sports!

Some benefits we offer include:

• Competitive salary

• Multiple Medical options to choose from

• Dental, Vision, Life and Disability Insurance

• Open PTO Policy

• 401K plan with company match

• Fun and collaborative hybrid/flexible work environment

Note: Part-time employees and interns are not eligible to participate in any of the Company's Employee Health Benefit Plan listed above. These Benefits are only available to full-time employees of the Company.

Read the full job description and apply online on the recuiter's web-site

Field Service Technician

Field Service Technician

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