US - Illinois - Chicago
January 24, 2025
Are you passionate about delivering exceptional customer experiences and empowering sales and account management teams to thrive? If so, we have an exciting opportunity for a Customer Solutions & Experience Manager to play a pivotal role in shaping how our customers engage with our research-based platform. This cross-functional role bridges Sales, Account Management, and Product teams, ensuring smooth customer journeys, impactful demonstrations, and meaningful product adoption.
What You'll Do :
Sales Support: Mastering the Customer Journey
Tailored Demos & Solutioning: Engage with the account management and sales team to support customer/prospect calls that helps uncover core needs, and deliver compelling demonstrations that highlight the most relevant features and benefits.
Customer Advocacy: Support translating complex product methodologies into clear, non-technical narratives that emphasize business value.
Onboarding and Internal Coaching:
Conduct regular training sessions and coaching opportunities for Sales and Account Management teams ensuring deep product knowledge and sales proficiency.
Provide internal trainings on program enhancements
Voice of the Customer: Driving Product Innovation
Customer Insights: Act as the conduit between customers and product teams, articulating customer needs and influencing product enhancements.
Value Communication: Collaborate with marketing and sales to develop compelling materials that reflect customer value propositions.
Quality Assurance: Perform final reviews of training and sales materials to ensure clarity, consistency, and effectiveness.
Product Expertise
Market Intelligence: Leverage both internal resources and external insights to maintain a robust understanding of product dynamics and their market fit.
Continuous Learning: Stay immersed in the latest industry developments to bring innovative ideas and strategies to the team.
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