SRI Tech is an IT staffing and solutions firm that serves clients with a full range of IT services that we deliver effectively and efficiently.
Ranked in the top 20% of the fastest growing companies in the US by Inc.
5000 - SRI Tech is fast growing & dynamic firm maintaining its speed to be one of the leaders in serving IT.
Key skillsrequired for the job are:
As a SeniorAdministrator, you should be able to handle first point escalation for alltechnical and process issues.
Provide technical subject matter expertisewherever required.
Ensure proper communication and quick resolution as a crisismanager.
Plan and schedule Changes, Coordinating with different stakeholders.Perform RCA for Major Incidents related to his / her tower Follow quality /security process defined for the engagement.
Perform Trend analysis, identifytop few incidents and work with respective teams/individual to minimize theincidents, Hardware troubleshooting & Vendor coordination Prepare Weeklyand monthly status reports.
Participate in business meetings with various stakeholders on a need basis.
Take corrective actions based on the customersatisfaction surveys.
Work on the service improvement programs.
Effortestimation/reviews on need basis for new projects.
Training of new teammembers.
Able to work on Knowledge acquisition and updates to related documents
Skill and Experience Details:
Minimum Experience Required:
3-5 YEARS Mandatory Skills:
SymantecAntivirus - Endpoint Protection - SEP Managed Security Services - MSS,Networking and Infrastructure, ITIL Documentation Desirable Skills:
Cisco IronPort Email Security Appliances Language Skills:
EnglishLanguage
Additional Information SRI Tech is an equal opportunity employer.
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