Position Summary:
The Scheduler is responsible for accurately screening and completing callers' inquiries by telephone and through the various work queues.
Responsible for accurately documenting inquiries from patients and providers for screening, scheduling, and directing patients to appropriate providers, services, or levels of care.
Provides information to patients to utilize and benefit from all of Carle's services.
Facilitates communication between self, providers, and patients to ensure that the patient's needs are met.
Schedulers are responsible for the scheduling and pre-registration of patients.
Qualifications:
EXPERIENCE REQUIREMENTS
Previous public contact position using interpersonal skills
ADDITIONAL REQUIREMENTS
Completion of a medical terminology course
SKILLS AND KNOWLEDGE
Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.
Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
Must have strong verbal and written communication skills as well as basic PC and data entry skills.
Essential Functions:
Assumes responsibility for answering, scheduling and pre-registration documentation along with following-up on all inquiries from patients and providers generated by telephone, internet based, or written/electronic correspondence.
Educates patients and providers regarding a variety of patient care issues, including, but not limited to insurance, provider, department/location, payment options and availability of Carle services.
Obtains, updates and verifies patient demographics, insurance, emergency contacts, co-pays, Primary Physicians including all applicable fields within the HIS system.
Answers telephone, transcribes and delivers messages to physicians, nurses and others.
Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
Distributes all messages according to practice communication standards.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
| For more information:
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Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members.
Requests for medical or religious exemption will be permitted.
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