Supervisor, Mail Room

EMS Management and Consultants Inc
US - Illinois - Arlington Heights
November 14, 2024

Who is EMS|MC

EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between.

For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing. We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system.

With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.

Why EMS|MC:

Career development plans and employee resource groups
Weekly wellness seminars
Comprehensive benefit package including medical, dental, vision and life insurance
Remote opportunities
All equipment provided

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Job Type: Full-time

Location: Arlington Heights, IL

Title: Supervisor, Mailroom Specialist

About the role: The Mailroom Supervisor will oversee the day-to-day functions of a team of 15-20 who process received mail and payments and perform bank lockbox extractions. The supervisor will be responsible for ensuring optimal team performance through coaching and continuous training.

As a Supervisor, Mailroom Specialist with EMS|MC, you will:

Directly responsible for maximizing and tracking team performance
Ensure all employees have the necessary tools to be successful in their roles
Conduct one on one meetings to review performance and set goals
Support employee engagement, growth, and development
Track daily deposits and oldest mail dates making impromptu changes to priorities as needed to ensure client deliverables and turnaround times are met or exceeded
Reconcile bank deposits and chain of custody
Track all client specific, one-off, functions monitoring for accuracy and completion
Reconcile bank lockboxes for accuracy
Create job aids and tools to prevent errors
Ensure all aspects of new client deployments are completed and updated on the deployment tracking tool
Provide direct client support by maintaining appropriate lines of communication with clients, resolving escalated issues or determining appropriate internal resource for resolution
Develop and facilitate best practices for time management and accuracy for Mailroom functions
Ensures all employee time is accurately recorded in ADP including PTO, Holiday time, punches, monitoring overtime usage and approving payroll
Consistently supports and demonstrates the company mission and values
Mandatory Saturday overtime when the last day of the month falls on the weekend
Recruit top performers to fill open positions
Create and/or strengthen direct client relationships
Locate missing payment remits

Requirements

You will be successful in this role if you:

High School Diploma
Intermediate to expert excel skills including file manipulation and creation
Strong, effective, and professional written and verbal communication skills.
Previous medical billing and/or account reconciliation experience
Ability to collaborate effectively with multi-departmental and diverse teams to achieve results
Highly organized with ability to be proactive, manage time, and prioritize work
Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties

Key skills we hope you have:

Understanding of Medicare, Medicaid, commercial, and patient reimbursement/billing, and HIPAA
Banking or Payment Posting reconciliation experience
Previous Leadership Experience
General office environment
Frequent telephone use
Frequent typing
Sitting for long periods of time, some standing
Use of basic office equipment such as computer, fax, printer, copier

Read the full job description and apply online on the recuiter's web-site

Supervisor, Mail Room

Supervisor, Mail Room

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