Optical Technician / Optician

Clarkson Eyecare
US - Illinois - Alton
January 3, 2025

Job Title: Optical Technician (Optician)
Company: Clarkson EyecareLocation: Alton, IL

Training Provided - No medical/eyecare experience required!Pay: $15/hr plus bonus and commissionPerks:

Full Benefits Package - Medical, Vision, Dental and Life Insurance
401k + Employer Matching
Paid Time Off and Paid Holidays
Competitive Base Pay + Bonus
Optical Education Reimbursement
Paid Maternity Leave

Hours:

Full Time
Our offices are open Monday-Friday 8am-7pm, Saturday 8am-1pm
- You will not work all of these hours, but you must have open availability to work any shift within these hours.
- You may have to work a little earlier/later as needed

Requirements:

High School Diploma or GED Equivalent
Favorable result on Background Check
Basic computer skills
Strong customer service skills
Excitement to learn and grow

Essential Functions:

Promote frames and lenses recommended by the doctor to meet patient needs
Adjust and repair glasses
Facilitate patient flow
Verify medical and vision insurances
Effectively communicate with patients, doctors, and managers
Answer inquiries through phone, email, and in person requests

FORMAL JOB DESCRIPTIONSECTION 1: Job Summary

An Optical Technician will achieve a world class Total Patient Experience that both maximizes retail sales while also supporting the patients' medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the goods and services offered.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
Determine patient wants and needs and selling to exceed their expectations
Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
Able to operate the auto-lensometer and manual lensometer
Educate and recommend specific lenses, lens coatings and frames to suit patient needs
Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
Dispense patient orders and repair and adjust patient frames
Dispense all glasses and/or contact lens orders using current process
Acknowledge patients in a friendly, approachable way that invites them into the office
Maintain frame standards with cleaning, organization, full and well-presented areas
Follow all protocols to keep Frame inventory accurate
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Consistently creating a positive work environment by being team-oriented and patient-focused
Commitment to work hours that meet the needs of the business which may include weekends, schedule changes or an extended schedule
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Patient Population Served

Team members will work with patients of all ages, races, and genders.

SECTION 4: Education, Licensure & Certification Requirements

High school diploma or GED required.
Associates or Bachelor's degree in Business Administration or Healthcare Management preferred.
ABO and NCLE certifications preferred, but not required.

SECTION 5: Experience Requirements

Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
Associates Degree preferred
Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
Favorable result on background check as required by state
Must be able to provide proof of identity and right to work in the United States

SECTION 6: Knowledge, Skills and Abilities Requirements

Professional in appearance and actions
Logical and Critical thinking skills
Customer-focused with excellent written, listening and verbal communication skills
Enjoys learning new technologies and systems
Detail oriented, professional attitude, reliable
Favorable result on Background check
Exhibits a positive attitude and is flexible in accepting work assignments and priorities
Meets attendance and tardiness expectations
Management and organizational skills to support the leadership of this function
Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
Interpersonal skills to support customer service, functional, and team mate support need
- Able to communicate effectively in English, both verbally and in writing
Ability for basic to intermediate problem solving, including mathematics
Basic to intermediate computer skills
- Proficiency with Microsoft Excel, Word, and Outlook
Travel to other site locations may be necessary. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards
Specialty knowledge of systems relating to job function
Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 7: Supervisory Responsibilities

This position has no supervisory responsibilities.

SECTION 8: Physical Demands

Indicate the amount of time spent for each activity required as it relates to the essential functions.

Physical Requirements % of Time LBS

Bending 25
Carrying 25 ≤ 25
Climbing 5
Driving 10
Grasping 100
Hearing 100
Lifting 10 ≤ 25
Pulling 10 ≤ 25
Pushing 10 ≤ 25
Reaching 50
Sitting 50
Standing 50
Vision - close/distance 100
Vision - color vision 100
Vision - depth perception 100
Vision - peripheral vision 100
Vision - ability to adjust focus 100
Stooping 25
Walking 75
Writing/Typing 100
Speaking 100
Fine Motor Skills 100
Use of Hands 100
Other (please describe)

Location: Work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill essential duties and responsibilities of .

Read the full job description and apply online on the recuiter's web-site

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