Sales Director

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Cultivates a respectful workplace maintaining and holding accountable the sales department to respect of attendance, performance, behavior, and common sense.

Develops and maintains marketing plan and sales budget with the General Manager. Develops market segment strategies to prospect business for the hotel.

Provides sales training to front office staff as well as Sales Coordinator and Sales Manager.

Participates in revenue management calls and strategies using reports, demand analysis, and other resources.

Schedules and completes sales appointments.

Attends business, community, and civic affair events in the local area.

Ensures teamwork and enhances cooperation between all departments.

Creates an effective sales team through training, mentoring, and participating in joint sales calls and blitzes.

Assists in rate and inventory strategy with GM, AGM, and Revenue Manager.

Acts as Manager on Duty for the hotel, using problem-solving skills to resolve complaints, disturbances, special requests, social media reviews, and any other issues that may arise.

Interviews, selects, trains, develops, and administers performance appraisals.

Negotiates hotel rates for LNR accounts based upon room night volume and day of week arrival/departure dates.

Secures group business for the hotel, blocking rooms, sending contracts, and following up on cut-off dates.

Works with operations team to greet group events.

Assists guests with plans for meetings, schedules and monitors meeting functions, conducts property tours, and explains amenities.

Assists with follow-up on room lists, direct bill, and other requirements of previously booked business.

Assists with major group check-ins.

Coordinates with kitchen staff for any catered events.

Maintains sales files and ensures accurate entry in sales system.

Organizes work week to include a strong prospecting plan each week targeting business for need hotel dates.

Facilitates inside sales leads and helps with strategy to develop sales plans.

Always follows company policies and procedures.

Ensures fair treatment and respect of employees and guests.

Other duties as assigned by supervisor or management.

QUALIFICATIONS:

Education/Experience: High School Diploma or GED equivalent. Minimum of six months hotel sales administrative experience or equivalent training and experience.

Skills:

Interpersonal skills

Guest service

Innate sense of urgency

Adaptability

Detail-oriented

Proficient communication

Ability to multi-task

Advanced experience with personal computers and related software applications

Ability to read, write, and speak the English language

WORKING CONDITIONS:

Will be required to work nights, weekends, and holidays.

Will be required to work in a fast-paced environment.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

RELATIONSHIPS:

Internal: General Manager, Peers, Chief Engineer, Sales Manager, line-level associates, and Field Operations at the corporate level.

External: Guests: To provide customer service.

PHYSICAL/COGNITIVE ACTIVITIES:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to manage staff and procedures efficiently as it pertains to the front office of the hotel. This person must understand the practices, techniques, and technologies required in the work they are performing or monitoring.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, bend; use hands to finger, handle, or feel; reach with hands and arms; communicate verbally and hear. Vision abilities required by this job include close vision to computer screens. The employee is occasionally required to use a sense of smell. The employee could be required to lift and/or carry boxes up to 15 pounds.

Reading and writing abilities are utilized to document or record all tasks delegated and completed, to order supplies, enter in reservations, submit reports, or to read and understand sensitive cash handling materials.

Reasoning abilities are always utilized. Basic mathematical abilities are utilized a significant portion of the time.

This person will need to be able to react quickly in emergency situations and make decisions that may involve the safety of others or a great amount of money.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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