Description:
JOB SUMMARY:
The Financial Coordinator I is responsible for building relationships with customers and internal partners, providing expertise and delivering consistent, exceptional customer service on behalf of Revenue Operations. This position will complete customer-facing transactional processes and facilitate the acquisition and delivery of information to manage key department functions.
This is a full-time, hourly, position reporting to the Supervisor, Financial Coordination.
Location: Field Based Role - candidates MUST reside in the PST or MST timezone.
Theschedule for this role isMonday through Friday, 11:00am EST - 8:00pm EST (8am - 5pm PST / 9am - 6pm MST)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Establish and maintain positive working relationships with patients and physicians offices, as well as with internal departments
Collaborate with key team members on a daily basis to understand the needs and urgency surrounding requests for deliverable
Execute timely follow-up with customers to secure requested information
Accurately log communications and hand-offs in systems
Ability to review accounts, understand current status, and communicate account needs clearly
Capacity to answer all incoming calls and assist customers with reimbursement-related requests
Ensure consistency across customer-facing functions
Identify opportunities for additional or improved services to meet unmet customer needs
Ensure all communications and interactions are in-line with Novocure's patient forward mission
All other duties or priorities assigned by management as needed
QUALIFICATIONS/KNOWLEDGE:
High school diploma or equivalent experience; Associates or Bachelor's degree preferred
0-2 years of experience in healthcare or in a customer-facing role
Familiarity with basic medical and insurance terminology preferred
Experience working with CRM and documentation management systems preferred
Familiarity with Microsoft Office and SAP preferred
Strong written and verbal communication skills with internal and external customers
Demonstrated excellence in meeting and exceeding customer expectations
Strong customer service skills
Effectiveness in de-escalating and resolving difficult situations
Ability to solve problems and set priorities
Ability to work independently with minimal supervision
Ability to work cooperatively in a fast-paced office setting
ABOUT NOVOCURE:
Ourvision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forwardmission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forwardvalues
• innovation
• focus
• drive
• courage
• trust
• empathy
An Equal Opportunity Employer, including disability/veterans
• LI-RJ1
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