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About the job Technical Support Specialist- Fully Remote

Job Duties:

  • Provide support to Ting customers by phone and email
  • Create and maintain clear, concise and accurate documentation for internal and external use
  • Act as liaison to ensure smooth operations and service delivery to all customers and partners
  • Identify, report, and document technical issues to help isolate and resolve issues in a timely manner
  • Support Engineering team with testing software and hardware
  • Troubleshoot issues down to the root cause
  • Perform other duties as required
Requirements:
  • Associates Degree or valid (up to date) certification in related field
  • 2 years' work experience in a technical support or customer support role
  • A willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends and holidays
What We Offer:
  • Competitive salary + equity
  • Freedom - ability to make, own, and carry out decisions
  • Health, dental, and vision insurance

Read the full job description and apply online on the recuiter's web-site

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