Patient Service Representative General Surgery Full-Time

Trinity Health
US - Idaho - Boise
January 12, 2025

Employment Type:
Full timeShift:
Description:
At Saint Alphonsus Health System, we are looking for people who are living out their calling.
We want you to be passionate about coming to work, and challenged to achieve your potential.
Living by these virtues, we pride ourselves on exceptional service and the highest quality of careAs a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients' administrative needs.
You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility.
You will also need to be comfortable using our electronic medical record to update required information.Our ideal candidate is friendly, detail oriented, a quick learner and has a passion for providing a high quality customer service experience to our patients.
He or she will also need to utilize excellent communication skills while communicating with patients and families.
The ability to provide superior customer service while utilizing independent decision making skills will be essential in this position.POSITION DETAILS:
This Full-Time position will work Monday - Friday 8:
00 AM - 5:
00 PM.
This position will be located at the Mulvaney building near the Saint Alphonsus campus on Boise.MINIMUM QUALIFICATIONS:
High School Diploma or equivalent preferred.Previous customer service experience required.
Healthcare experience preferred.
Electronic health record (EHR) experience a plus.
Medical terminology preferred.Experience with process improvement or lean philosophy preferred.ESSENTIAL FUNCTIONS:
Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisionsProtects patients' rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulationsMaintains operations by following policies and procedures and reports needed changesAcknowledges and greets patients immediately, providing a positive customer service experienceRegisters patients for appointments and completes paperworkVerifies and updates existing patient and insurance informationKeeps patient appointments on schedule by notifying provider of patient's arrivalInforms patients immediately of delays, explains why, and the anticipated wait timeCollect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.Maintain knowledge of different payer practices and deductiblesAssist patients with all aspects of Financial Assistance PaperworkControl credit extended to patients via a payment planMaintain business office inventory and equipment and order suppliesMaintain a neat work area including the reception areaFollow Cash Control Policy and Procedure and balances daily financial activities.
Ensure collection of payments at time of serviceAbout Saint Alphonsus:
Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.Visit saintalphonsus.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect.
We are committed to recruit and retain a diverse staff reflective of the communities we serve.
Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.Our Commitment to Diversity and InclusionTrinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation.
Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do.
Our colleagues have different lived experiences, customs, abilities, and talents.
Together, we become our best selves.
A diverse and inclusive workforce provides the most accessible and equitable care for those we serve.
Trinity Health is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Read the full job description and apply online on the recuiter's web-site

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