Description
Career Opportunity Applications will be accepted through 4:59 PM MST on the posting end date
The Taxpayer Resources Unit is seeking a customer service-oriented Taxpayer Services Representative who is familiar with tax laws and rules and excited to educate the people ofIdaho by answering customer questions related to tax matters.
Responsibilities:
• Assist taxpayers by answering inquiries concerning tax laws, rules, policies and filing requirements.
• Explain to taxpayers about compliance with tax laws and appropriate use of tax forms, allowances, itemization and schedules.
• Interview taxpayers to obtain necessary information to help taxpayers understand how to prepare tax returns, apply for permits, and/or establish payment agreements.
• Research taxpayer account status, refunds, errors, and transactions.
• Explain billings and notices. Process tax payments and compute penalty and interest.
Minimum Qualifications:
• Some knowledge of state or federal income tax laws and rules. (Typically gained by at least 3 months of experience where primary responsibilities included applying or explaining state or federal tax laws, rules, or policies and procedures to others, preparing tax returns as a professional or volunteer, or processing/filing income, sales or withholding tax returns for a business OR completion of at least 1 course or seminar where you learned to prepare tax returns)
• At least 6 months of experience:
•
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