PC Workforce Management Analyst
Do you have experience leveraging data and analysis to review trends? Do you have strong communication, customer service and relationship building skills? If so, this PC Workforce Management Analyst opportunity may be a great fit for you!
Who We Are:
At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, auto, and other property are protected.
We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take.
We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You'll Do:
As a PC Workforce Management Analyst, you will be responsible for analyzing the intra-day contact volume data while supporting the functional management within the Call Center to ensure resource optimization.
You will monitor daily and hourly service levels for all contact types and make real-time adjustments to the schedule to ensure departmental KPIs.
In this role, you will also develop accurate and effective schedules and leverage real-time decision-making to ensure that service level targets are achieved.
In addition, you will:
What It Takes to Join Our Team:
What We Offer You:
When you're on our team, you get more than a great paycheck.
You'll hear about career development and educational opportunities.
We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options.
We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun.
Add to that an onsite wellness facility with fitness classes and programs, a daycare center, and a cafeteria.
If your values align with ours, we invite you to join Farm Bureau Financial Services…where the grass really IS greener!
Work Authorization/Sponsorship:
At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization.
Applicants must be currently authorized to work in the United States on a full-time, permanent basis.
We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role.
For example, we are not considering candidates with OPT status.
US - IA - IA - Newton
January 18, 2025
KPG Healthcare is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Newton, Iowa. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: 02/09/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel • To...
US - IA - IA - Cedar Rapids
December 24, 2024
& Requirements • Cardiothoracic Surgery Physician Assistant • Start Date: 7/1/2024 Pay Rate: $180000.00 - $225000.00 • Eastern Iowa - Cardiothoracic Surgery Physician Assistant opening • Join an award-winning 445-bed hospital in the Cedar Rapids-Iowa City Corridor. The Cedar Rapids-Iowa City...
Farm Bureau Financial Services
US - IA - West Des Moines
January 3, 2025
Application Development Manager • Do you have a passion for driving and supporting strategic technology initiatives? Can you serve as the lead liaison between business departments and IT to ensure the delivery of products and services? If so, this Application Development Manager opportunity...
Farm Bureau Financial Services
US - NM - las cruces
January 5, 2025
Becoming an Investment Advisor Representative (IAR) with Farm Bureau Financial Services opens the door to opportunities. You'll have the flexibility and earning potential of being a business owner with the support of a long-standing and trusted company. Plus your success can seed future growth -...
Farm Bureau Financial Services
US - IA - West Des Moines
January 8, 2025
Catastrophe Claims Representative Inside • Are you looking for an exciting career where you can directly impact someone's life? We are seeking a service-minded individual to join our Catastrophe (CAT) Claims team! • Who We Are: • With Farm Bureau Financial Services, our client/members...