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Pay Range: $57hr - $62hr

Responsibilities:

  • Lead telephony modernization efforts on a per site basis from start of Client to sunsetting of the legacy telephony systems.
  • Conduct thorough assessments of existing telephony workloads in various locations, identifying current systems and configurations.
  • Collaborate with stakeholders to gather and document voice requirements, ensuring alignment with business needs and objectives.
  • Develop and execute a comprehensive technology transition plan from Cisco and Avaya telephony systems to Microsoft Teams enterprise voice.
  • Engage with the Client Contact Center team where applicable for advanced contact center workloads and technology migrations to Client.
  • Manage the implementation of Microsoft Teams calling plans or direct routing, ensuring seamless integration and minimal disruption to business operations.
  • Provide technical expertise and support throughout the transition process, addressing any issues or challenges that arise.
  • Conduct training sessions and create documentation to support end-users and administrators in using the new telephony systems.
  • Monitor and evaluate the performance of the new voice systems and the project processes, making recommendations for improvements as needed.
  • Work closely with the various technology groups to ensure successful deployment and adoption of the Microsoft Teams enterprise voice.
Qualifications:
  • Bachelor's degree in Information Technology, Telecommunications, or a related field.
  • Proven experience in telephony systems, particularly with Cisco and Avaya.
  • Strong knowledge of Microsoft Teams enterprise voice, including calling plans and direct routing.
  • Excellent project management skills, with the ability to manage multiple tasks and priorities effectively.
  • Strong analytical and problem-solving skills, with a keen attention to detail.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
  • bility to adapt to changing technologies and stay current with industry trends.
Preferred Qualifications:
  • Certifications in Cisco, Avaya, or Microsoft Teams.
  • Experience in large-scale telephony system migrations.
  • Familiarity with network infrastructure and VoIP technologies.

Read the full job description and apply online on the recuiter's web-site

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