Deployment & Integration Engineer / Ingnieur e en dploiement et intgration

Jobs via Dice
US - Iowa - Des Moines
January 26, 2025

Explorance
Montreal, QC
Posted 2 days ago | Updated 12 hours ago
Overview
On Site
Full Time
Skills
Microsoft SSIS
Problem Solving
Management
Research
Testing
Quality Assurance
Knowledge Base
Professional Services
Salary:
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
The new Integration engineer will be responsible for integrating and deploying Explorance's web applications for our customers by consulting with them on how to best integrate Explorance's application with 3rd-party systems. All of this while evolving and optimizing the process.
What you will do as our new Integration Engineer for the Deployment and Integration services:
Serve as a single point of contact while effectively and cooperatively providing superior service and problem resolution.
Create service requests and properly document all customer interactions and troubleshooting actions in the department's case management system.
Configure, implement, and test new functionalities in Explorance's software solutions.
Log, update, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs.
Perform new implementations, integrations, installations, upgrades, and migrations of existing customer systems.
Integration with customer IT systems such as SSO, LMS, SIS.
Communicate and coordinate with internal departments when addressing software bugs or new releases.
Occasionally perform Quality Assurance tasks for testing of new software versions.
Follow procedures and continually improve internal processes for maintenance of solutions that are in production.
Collaborate with developers and QA teams for high-quality on-time delivery.
Develop and maintain technical knowledge base for the deployment services department, making sure internal documentation and processes are up to date.
Liaise with the Professional Services team to ensure all installation and integration are completed on time and to specifications.
Liaise with the Customer Support team to ensure we can provide them with assistance if needed.
Build relationships with the operational and technical department management of key customers.
Must have:
3-5 years of experience in IT related field.
Exceptional Customer Service focus.
Experience with authentication solutions (LDAP, CAS, SAML, ADFS).
Experience with authentication systems (Azure, ADFS, Shibboleth).
Engineer or Business Diploma in a related field.
Experience working and consuming APIs, especially SOAP and REST APIs.
Experience and knowledge with programming and scripting languages (especially in C#, Python, and PowerShell).
Experience deploying web applications in IIS server and network administration.
Other Requirements
Only apply if you are a Montreal (or surroundings) resident. Please note that this role will require full commitment to in-office presence.
At Explorance, we take inclusion to heart and live it each day. We put the human first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of Feedback for the brave to drive purpose, impact, and growth. Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world's top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY. Consistently among the top employers by the Great Places to Work Institute, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights.
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Read the full job description and apply online on the recuiter's web-site

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