General Manager

30hop restaurant in Cedar Rapids, IA is hiring an experienced restaurant General Manager to join our team. Take your career to the next level as a General Manager in our dynamic, fast-paced restaurant environment!

30hop is a Midwest-based, full-service American bar and kitchen poised to surpass $20 million in combined revenue by 2025. With three thriving locations in Iowa, we are now expanding our presence to Nebraska, Kansas, and Missouri.

What does 30hop provide to you? Be a part of something big! Gain access and experience from multi-unit leaders and owners, share your ideas that not only can improve your store, but all the stores in the network. Engage with regional General Managers and benefit from being part of a larger group that oversees multiple restaurant concepts, 30hop being the front runner.

What does 30hop provide to our guests? We take pride in being unique yet approachable, offering a locally curated selection of craft beers, a menu designed to satisfy diverse tastes, and an atmosphere dedicated to celebrating the good times!

Salary: $60,000/year and up based on experience + quarterly incentive bonus opportunities

Accountabilities

General Manager direct responsibilities
LMA (Lead + Manage = Accountability)
Win on Fast & Friendly Service
L10 weekly meetings: ensure direct reports leave with a clear understanding of responsibilities for the coming days and weeks
Store-Level Culture
Policy Enforcement
Effectively manage labor cost and COGS by creating weekly declining budgets and collaboration with fellow management, including back-of-house management
Uphold standards, including but not limited to: daily duties, internal and external restaurant cleanliness, phase work, and restaurant maintenance
Execute quarterly reviews using the company 5x5 system and documents
Oversee daily and weekly administrative tasks, including processing QuickBooks payments, completing new hire paperwork, and promptly responding to company correspondence (email, Slack, online reviews)
Promote transparency and clarity in communication, ensuring all messages are delivered in the proper chain-of-command sequence in a clear and concise manner
Essential Functions

General Manager's primary duties performed on a regular basis Foster a culture of excellence and continuous improvement through coaching and development of staff- most notably our commitment to FAST, FRIENDLY & ATTENTIVE SERVICE!
Oversee the building of a dynamic schedule for all front-of-house employees, managing time-off requests, cross-referencing internal & local events, and ensuring each area is adequately staffed
Invest in the development of fellow management to facilitate the execution of pre-shift rallies
Oversee all front-of-house employees, including: hiring and terminations, performance and pay reviews, job responsibilities, training and continuing education, discipline and commendations
Provide essential tools and checklists for front-of-house to effectively prepare and maintain the restaurant's appearance
Complete daily cash and safe balance reports to ensure accuracy and security of funds
Conducts weekly and monthly inventory checks to track and manage stock levels efficiently
Drive performance and development of the Assistant General Manager and front-on-house management, driving success and fostering growth within the team
Demonstrate proficiency and versatility in all front-of-house operations
Monitor and address equipment and facilities repair and cosmetic needs to ensure a safe and aesthetically pleasing environment
Actively engage with customers by conducting 100% table touches to enhance the dining experience - Make raving fans!
Pioneer growth avenue for increased revenue
Expectations Demonstrate reliability by adhering to Craft Concepts Handbook policies and procedures
Ability to work flexible hours, including evenings, weekends, and holidays with a consistent work schedule of 40-45 per week
Know and apply company Core Values to manage, make decisions, and inspire others to do the same
Develop and maintain open lines of communication with leadership and team members, fostering a collaborative and inclusive work environment
Qualifications 3+ years of experience in restaurant management, with a proven track record of success
Excellent organizational, interpersonal, communication, and problem-solving skills
Strong leadership skills, with the ability to coach and mentor team members with professional maturity
Entrepreneurial mentality with experience in a sales-focused environment
Holds an Iowa Program for Alcohol Compliance Training Certificate (I-PACT)
Capacity to stand and walk for prolonged periods of time
Able to lift and carry up to 50lbs
Benefits: Highly competitive salary and bonus structure
Health, dental, and vision insurance (90% paid by company)
Paid maternity and paternity leave
Free Employee Assistance Program: Provides a variety of counseling, consultation, resources, and coaching for employees and family members
Two weeks (10 days) paid time-off plus select holidays; scales up after 3 years
Professional development opportunities and ongoing training
Employee discounts and perks, including complimentary meals and drink discounts for employee and up to 7 guests across all Craft Concepts Restaurants (25+ locations in Iowa, Kansas City, Missouri, and Omaha)
• 30hop is an equal employment opportunity employer