Human Service Worker III

Human Service Worker III

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Salary

$61,257. 25 - $102,095. 55 Annually

Location

FAIRFAX (EJ27), VA

Job Type

FT Hourly W BN

Job Number

Department

Family Services

Opening Date

10/26/2024

Closing Date

11/8/2024 11:59 PM Eastern

Pay Grade

S22

Posting Type

Open to General Public

Description

Benefits

Questions

Job Announcement

The Public Assistance and Employment Services (PAES) Division seeks an energetic, flexible, reliable, well-organized individual to join the Employment Services team, providing intensive case management to unemployed and underemployed job seekers. The position will be an active member of a collaborative and compassionate team that supports the operation of federal, state, and local workforce development program such as the Workforce Innovation and Opportunity Act (WIOA). Flexible and organized individuals with a strong case management background who are ready to work with individuals of different cultural and socio-economic backgrounds are encouraged to apply. Learn more about working for DFS, our agency culture, and meet some of our employees online.

About the position:

As a case manager for WIOA, this position will support eligible jobseekers to address barriers to employment through education and training services. While providing intensive case management, this position will interview, advise, and guide a diverse population of clients as it relates to their pre- and post-employment needs, including developing employment plans, coordinating referred services with partner programs, developing community partnerships, providing support to the Fairfax County employment centers, and connecting job seekers to the community resources. The position will additionally be responsible for maintaining administrative case files for program participants including but not limited to maintaining regular documentation and service updates in local and state systems.

What you will do:

Interview clients to determine eligibility for employment programs (OR specifically state WIOA), discuss career goals, mental health and employment supportive service programs, and advocate for and assist families and individuals in obtaining services.

Work closely with individuals of diverse socio-economic backgrounds to create employment plans, set career and education goals, provide resources and support for participants to obtain employment.

Collaborate with other WIOA case managers and partners to identify the resources, referrals and activities needed to obtain and maintain gainful employment.

Provide ongoing, intensive case management and follow-up, including counseling clients on career planning and advancement, develop an individual employment plan, and assist clients with identifying and accessing appropriate vocational training and education.

Assess the local job market to identify current trends and job opportunities to develop customized job placement activities for clients who have disabilities and may need accommodation. Advocate for clients with employers.

Collaborate with other workforce professionals to identify and develop on-the-job training and/or work-based learning opportunities.

Serve as a resource for the WIOA program for other human service workers and review the work and provide guidance to less experienced staff.

Develop community partnerships, provide support to the local One-Stop employment centers, and connect job seekers to community resources; Conduct outreach activities and event to raise awareness of the WIOA program.

Oversee and perform data collection as required for reporting program outcomes and for program evaluation.

Connect job seekers to resources for meeting needs such as transportation, childcare, clothing, and other requirements that support readiness for maintaining a job.

The successful applicant should have the following qualifications:

Demonstrated knowledge of social, economic, health, and cultural factors that can serve as barriers to employment.

Flexible individual with experience providing excellent customer service.

Able to support the varying needs of vulnerable populations.

Be highly detail-oriented and organized, with a dynamic professional attitude.

Ability to thrive in a hybrid work environment: self-directed; proactively reaches out, responsive, comfortable in a virtual setting.

Ability to schedule and manage workload sufficiently to meet deadlines.

Be a curious and quick learner with the ability to work collaboratively with other members of the Employment Services team.

Clear and concise oral and written communications skills; knowledge of word processing and data management programs (Microsoft Word, PowerPoint, Excel, survey software).

Demonstrated experience providing ongoing case management using electronic records management systems.

Ability to use technology to establish and maintain all aspects of case records.

Note: The location varies depending on the needs of the department. The WIOA grant is operated in Northern Virginia which includes Fairfax County, Prince William County, Loudoun County, and the cities therein. This position will be based out of the Prince William County Virginia Career Works center but may be location may change based on program needs. This position requires travel throughout the Northern Virginia region. Additionally, this position will occasionally require you to work evenings, holidays, and/or weekends.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description. )

Maintains knowledge of current public assistance and employment policies and applies, explains and interprets complex federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties;

Conducts in-depth interviews of clients to determine and reassess eligibility of clients for financial, publicly supported medical services and/or medical public assistance programs;

Performs client needs assessment to aid in making appropriate referrals to other services;

Works with clients to assist with gathering of information necessary to establish eligibility;

Compiles and maintains data and documents and may prepare written narratives to support eligibility determinations;

Ensures timely processing of applications to meet client needs and program policy mandates;

Authorizes public assistance (e. g. , medical aid, financial assistance, food stamps) based on client circumstances and public assistance program requirements;

Uses various forms of automated technology to document, obtain, and verify information, to generate reports, and to authorize benefits and services for clients, service providers, attorneys, the public, and other interested parties;

Assists clients in obtaining the resources necessary to meet emer.