HR Shared Services Specialist

The HR Shared Services Specialist is responsible for resolving and managing employee questions and requests for support that are received through the HR Help Desk. Conducts research, managing follow ups and hosting consults to provide a consistent, positive customer experience when resolving inquiries. Responsible for curating, updating and maintaining relevant and up-to-date HR support tools and resources to enable employee and manager self-service.

DUTIES

SUMMARY


ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for resolving employee questions and inquiries about HR programs and policies with an ownership mentality, including engaging in hands-on customer-facing resolution when needed.
Maintains HR's resources and support tools to support self-service for employees, managers and leaders.
Supports awareness and training activities for agency staff efforts when HR implements new or updates existing technology, programs, and resources; ensures self-service resources are refreshed accordingly.
ADDITIONAL DUTIES

Stays up to date on the latest HR operating procedures, policies and scope of services, including taking full ownership of understanding Workday configuration, processes, and procedures in order to provide excellent customer service to our employees.
Supports HR administrative and employee onboarding tasks including but not limited to: invoice processing, audit support, mail, employment verification, attestations, candidate fingerprinting and document verification.
Other duties and special projects as assigned.
SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.
QUALIFICATIONS

EDUCATION & EXPERIENCE

2 years of experience in human resources.
High school diploma or general education degree (GED) required.
Associate's degree or equivalent in human resources or business administration from a two-year college or technical school preferred.
OTHER QUALIFICATIONS

Reliable transportation to and from worksites as needed.
Required to travel on-site once a week (less than 25% of the time).
Ability to handle confidential information.
Maintains client and employee privacy, including protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities.
Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities.
Sensitivity to service population's cultural and socioeconomic characteristics.
Excellent verbal and written communication skills.
Excellent customer service skills.
CERTIFICATES, LICENSES, REGISTRATIONS

None required.
COMPUTER SKILLS

Advanced proficiency in a Windows environment including Word, Excel, PowerPoint, Teams, and Outlook.
Help desk or case management systems/software
Content management software
Human Resources systems, preferably Workday
Payroll systems
VISION REQUIREMENTS

No special vision requirements.
NOISE LEVEL

Moderate noise
REQUIRED TRAINING

New Hire Orientation
AB-1343: Sexual Harassment Prevention Training
Mandated Reporter
Timekeeping & Attendance
COMPENSATION:
$68,640.00 USD - $78,936.00 USD

In accordance with California law, the expected pay range for this position is included in this posting. The actual compensation will be determined based on factors permitted by law. New hires will be offered a salary at the starting point of the range to maintain internal inequity and allow opportunity for future salary growth. CII salaries are determined based on comprehensive internal and external market analysis, as well as the skills, education, and experience relevant to each position.

BENEFITS:

Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year
Excellent medical, dental, and vision insurance for eligible employees and qualified dependents
403b Retirement Plan with employer contribution for eligible employees
Up to $4,500 in tuition reimbursement per calendar year
Eligible for the Public Service Loan Forgiveness program
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Employer paid Life and AD&D Insurance
Voluntary Supplemental Insurance
Opportunity for growth & advancement
Professional development & continued training
Team building & bonding through company sponsored events & activities
CONTINGENCIES:

Influenza immunization or declination
COVID-19, MMR and Tdap immunizations
Education verification
Reference check
Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services
Drug and alcohol screening
Tuberculosis screening