As Newport Craft Brewing & Distilling continues to rise as a leader in the New England craft brewing and distilling market, the Newport team is constantly striving for excellence in both quality in product and in its people. We believe that every team member plays a valuable part in our shared company vision of being a top producer of high-quality beer, spirits, and customer service. Having broken ground on an extensive expansion of the building and production facility, NCBD is working to become a go-to destination in RI which makes now the most exciting time to come on board!
Newport Craft is looking for a Brewer / Cellar Person to join our team at our facility in Newport, Rhode Island. This role is responsible for the company's daily wort production and cellar operations. As a part of the Brew Team, this role is also responsible for collaborating on new recipes, process improvements, and improving the overall efficiency of NCBD's production brewery. Brewers are collectively responsible for ensuring the highest quality product for all distribution markets.
Position and Responsibilities:
Greet and welcome guests as they arrive at the facility
Escort guests to their assigned tables or rooms
Provide menus and assist guests with any questions or special requests
Manage waitlist and reservations, ensuring efficient seating arrangements
Maintain a clean and organized reception area
Coordinate with servers, bar staff, and management to ensure smooth operations
Handle guest inquiries, concerns, and complaints in a professional and timely manner
Assist with taking phone reservations and inquiries
Process payments and provide accurate change using the POS system
Other duties as assigned
Qualifications:
Previous experience in food service, guest relations, or hospitality preferred
Excellent communication and interpersonal skills
Ability to remain calm under pressure and handle difficult situations with poise
Strong organizational skills with attention to detail
Knowledge of basic phone etiquette and customer service principles
Ability to work in a fast-paced environment while maintaining a positive attitude
Flexibility to work evenings, weekends, and holidays as needed
Benefits:
Competitive pay rates based on experience
Opportunities for career growth within the hospitality industry
Employee discount
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