Product Experience Designer

Are you driven to solve the right problems? Do you thrive on coaxing out ideas from insights and transforming them into compelling experiences? If so, let's talk.

Cardinal Health is looking for a versatile Product Experience Designer who's excited to craft digital products and services that help real people while supporting your colleagues as a coveted member of the Product Experience team.

As a Product Experience Designer, you will work alongside another Senior Designer to define, lead, and implement the InteLogix experience across the Specialty Pharmaceutical Distribution digital product portfolio. You will work on analytical tools that enable healthcare providers to optimize contract compliance, control costs, and identify product alternatives such as generics and specialty items. These products provide predictive drug inventory analytics, reimbursement insights, and therapeutic utilization trend data.

About the business you will support:

At Cardinal Health, we're transforming healthcare with InteLogix™, our advanced analytics platform powered by artificial intelligence and machine learning. InteLogix™ turns complex data into clear, actionable insights. By combining logistics data with clinical information, it helps healthcare providers manage contract compliance, control costs, and discover product alternatives like generics and specialty items. Its personalized dashboards offer predictive analytics to quickly adapt to shifting patient needs and changes in product availability.

The platform's standout feature, Contract Optimizer, delivers real savings and value by improving compliance and cost management. And we're just getting started-upcoming enhancements will include predictive drug inventory tools, reimbursement insights, and trends in therapeutic utilization. These innovations will empower healthcare systems to make smarter, data-driven decisions across diverse markets, supporting Cardinal Health's expanding business footprint.

The healthcare space is exploding with the convergence of new service models, technologies, health sector shifts, and a growing demand for open access to health information. Expectations are higher than ever for simple, useful, and delightful experiences as more people find their real and digital worlds interwoven with the people and spaces that serve their needs. It's a landscape ripe for thoughtful design and deep collaboration across many disciplines to create the next generation of products and services.

Responsibilities:

• Discover both quantitative & qualitative insights and translate them into actionable design tasks.

• Identify, create, and test assumptions & concepts with low-to-high fidelity prototypes and user flows.

• Guide product teams to deeply understand customer/user behavior, pain points, and needs.

• Articulate experience challenges & opportunities for your products/concepts and in broader healthcare.

• Relentlessly consider the whole system and each detail from the user's perspective.

• Explain your design rationale to non-designers and build a shared understanding of the vision.

• Understand the business and prioritize what adds the most value for our users/customers.

• Model a human-centered approach on your team to deliver better products and strengthen our competitive advantage.

• Continuously evaluate and enhance our approach, tools, and implementation of visual analytics and reporting.

• Build and nurture relationships with cross-functional partners and internal/external stakeholders.

• Demonstrate qualities of transparency, trust, vulnerability, psychological safety, and collaboration.

Qualifications:

• 5-7 years' experience designing digital products and/or services utilizing a human-centered approach preferred.

• A clear grasp of experience design best practices for digital and real-world touchpoints.

• IA, journey mapping, blueprinting, and interaction design chops and proficiency with relevant tools.

• Experience planning/facilitating/analyzing research, service prototyping, and usability testing.

• Exceptional visual, verbal, and written communication skills in service of impactful storytelling.

• Comfort leading and designing within a modern product/service design lifecycle.

• An ability to guide team members and stakeholders through a design thinking mindset.

• Experience in data analysis, reporting, and analytical tools/environments as well as machine-learning and AI.

• BS/MS degree in human factors, design, psychology, sociology, or relevant experience preferred.

• Experience designing in healthcare or Specialty Pharmacy Distribution preferred.

• A conversant understanding of strategy, operations, and technology behind healthcare businesses preferred.

• A passion for simplifying complex problems and influencing stakeholders at all organizational levels preferred.

• A unique blend of technical knowledge and visual design skills preferred.

Anticipated salary range: $79,700 - $119,490

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 03/25/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an EqualOpportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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