Wheelchair Supervisor - International Airport ITO

PrimeFlight Aviation Services
US - Hawaii - Hilo
January 12, 2025
Aviation

INTRODUCTION

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!Perks of the job:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance
Paid time off
Growth potential

• Part-time benefits could vary

WHY WORK FOR PRIMEFLIGHT?

We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression

Enjoy a competitive pay scale

ABOUT US

We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

BECOME A WHEELCHAIR SUPERVISOR!

The Wheelchair Supervisor oversees the wheelchair operation at the airport, ensuring quality services for passengers with mobility challenges by leading a team of Wheelchair Leads and Attendants. This role involves training staff, enforcing service standards, and coordinating with other airport departments to ensure seamless operations. You will address complex issues and ensure passenger satisfaction and compliance with airport and regulatory standards are key aspects of this position.

WHAT IT'S LIKE TO WORK AS A WHEELCHAIR SUPERVISOR

Supervise the daily operations and activities of the wheelchair service team
Ensure efficient scheduling of wheelchair attendants across various airport terminals
Monitor safety protocols and guidelines in wheelchair handling and passenger assistance
Train and mentor wheelchair attendants on best practices and customer service excellence
Manage and resolve any operational challenges or passenger complaints related to wheelchair services
Collaborate with airport authorities and airline staff to coordinate seamless service delivery
Conduct regular performance reviews and provide constructive feedback to team members
Work closely with HR for recruitment, training, and management of wheelchair service personnel
Exceed customer service and safety standards set by PrimeFlight
Perform any additional duties as assigned by management

QUALIFICATIONS

18 years of age or older
Eligible to work in the United States
Minimum of 1 year of experience in a supervisory role within customer service or airport operations
Strong leadership, organizational, and communication skills
Proven ability to manage teams effectively and handle challenging situations
Ability to read, write, speak, and understand the English language, to include documents
Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Ability to work any day/shift, including holidays, within a 24/7 operation

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable

Must be able to push, pull
- Must be able to bend, stretch, squat
- Exposure to moderate and at times high noise levels
- Be able to hear and respond to the spoken voice and to audible alarms
- Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
- Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

Read the full job description and apply online on the recuiter's web-site

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