Job Summary
The Pillar Lead is responsible for identifying and quantifying process defects developing and implementing solutions to improve processes Measuring the impact of process improvements and leading process improvement projects
Responsibilities
The Pillar Lead is responsible for identifying and quantifying process defects developing and implementing solutions to improve processes Measuring the impact of process improvements and leading process improvement projects
Responsibilities
Develop and maintain process documentation including standard operating procedures SOPs process flows and guidelines
Review existing processes and identify opportunities for process improvement through data analysis stakeholder collaboration and observation
Document new processes and design process flows
Provide recommendation for process redesign
Redesign process for efficiency
Design tool functioning to work within the Google environment that will optimize processes
Create training plans to pilot new processes
Upon successful redesign and pilot train existing partners on new processes Train the trainer model
Monitor new processes and documents for productivity gains
Update required KB as required with process modifications
Create necessary communications for distribution to partners around process modification and changes
Preparation of WBRQB outlines to be followed by partners that share meaningful discussioncontent in addition to the required dataoperations performance trends
Eligibility Criteria
Overall 5 years of work experience with process excellence experience of a min of 1 year in process mapping and documentation
Bachelors degree in education training or a related field
Six Sigma Green Belt certifications or Lean Six Sigma certification
Excellent communication and presentation skills
Ability to work independently and as part of a team
Ability to manage multiple projects simultaneously
Ability to work under pressure and meet deadlines
Strong analytical and problemsolving skills
Flexible working hours coverage till midday PST hrs
Proven track record of successfully leading process improvement initiatives resulting in measurable outcomes
Desired Skills
MBA degree preferred
Project Management certified
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