Help Desk Specialist FT - IS

Job Details
Job Location
Nacogdoches, TX
Position Type
Full Time
Job Shift
Day
Description
Information Systems - Help Desk Tech - Full Time
Full Benefits Package
What's in it for you?
Generous benefit plans that start the 1st of the month following your start date
High Reliability Organization
How we treat people in our organization, we are truly committed to patient safety and to our employees
Additional options for dental, vision, life, disability coverage
Retirement Plan
Hospital paid Life Insurance
Employee Assistance Program
Employee Discount at our onsite Starbucks, Café, and Gift Shop
ATM onsite
Fresh Vending
Free on-site parking
Colleague recognition program
Time Away From Work Program (paid time off)
About Us:
Nacogdoches Memorial Hospital- Celebrating 90 years + of caring for our community and surrounding communities. Our outstanding team combines compassion and kindness with the latest technology and advanced treatments to deliver care. Services Include : Cardiac Services, FastTrack,ICU, Emergency Room, Incontinence Therapy, Medical Imaging, Nutrition Services, Physical rehabilitation, Stroke Action Plan, Surgery.
At Nacogdoches Memorial Hospital, we recognize and reward you for your contributions; we have a highly qualified, smart, and ambitious team making a difference in our patients lives. Our culture of ownership and transparency empowers our team to achieve their goals. We have new transformative owners, for all those on board, it's going to be a challenging and a rewarding journey and we are just getting started.
Purpose:
This position performs various complex tasks and is utilized to solve more difficult issues arising within the User Support Group. Troubleshoots and problems solve LAN issues. Performs tasks relating to the installation, management, and maintenance of Data and Voice networks. Answer incoming calls for the User Support group on a rotating basis, solve initial inquiries from end-user, and route highly complex issues to the appropriate resource.
Summary of Duties (not all inclusive)

Troubleshoots user support inquires including but not limited to hardware, software, and telecommunication issues
Answers incoming calls to the User Support group on a rotating basis, solve initial inquiries from end-users, and route complex inquires to the appropriate resource
Provide excellent customer service internally, externally, and promote teamwork professionally, with a positive attitude following our customer service standards
OUR COMMUNITY:
Welcome to Nacogdoches, the oldest town in Texas and the official Garden Capital of Texas .Nacogdoches is home of the Texas Blueberry Festival . Nacogdoches is a 300-year-old city known as The Oldest Town in Texas. Its located in the heart of Deep East Texas almost equidistant between Dallas/Fort Worth, Houston and Shreveport, Louisiana. Nestled between three national forests and only a short drive from two of the largest lakes in Texas, Nacogdoches is home to Stephen F. Austin State University and has a population of 33,000. Also designated the Garden Capital of Texas, Nacogdoches is recognized for its natural beauty, creeks and trails Nacogdoches has long been a live music destination, and remains that today! Classic old venues make for great music, dancing and enjoying a night on the town. Take in livejazz poolside, dance at a local dance hall or simply relax and reconnect at a local wine bar.
Qualifications

Must be able to read, write, and communicate effectively in English (required)
Degree/Certification in Computer Sciences or a related field (preferred)
Advanced proficiency in programing/interfacing (preferred)
Experience working in a healthcare environment (preferred)