Head of Global Pre-Sales

Job Summary:
The Head of Global Pre-Sales will lead and develop a world-class global pre-sales team, ensuring seamless technical engagement across both pre-sales and post-sales cycles. This role focuses on engaging prospects to drive successful pre-sales outcomes and fostering long-term relationships with existing customers.
Overview:
As the Head of Global Pre-Sales, you will play a pivotal role in driving the success of our sales organization by leading, developing, and scaling a world-class global pre-sales team. You and your team will serve as the glue-the critical fabric that ensures seamless technical engagement across both pre-sales and post-sales cycles. Your focus will be on not only engaging prospects to drive successful pre-sales outcomes but also fostering long-term relationships with existing customers to expand their use of Team Cymru solutions.
The ideal candidate is a seasoned leader with extensive experience working with large enterprise accounts, including Fortune 500 companies, and has a deep understanding of threat intelligence or adjacent technologies. You'll help build a pre-sales function that engages with prospects and customers alike, ensuring their success with our solutions post-sale and driving continuous value.
Supervisory Responsibilities:
Recruits, interviews, hires, and trains new staff.
Oversees the daily workflow of the pre-sales team.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with company policy.
Performs other related duties as assigned.
Duties/Responsibilities:

Build, lead, and inspire a high-performing global pre-sales team aligned with Team Cymru's vision.
Manage and grow relationships with large enterprise accounts, demonstrating the value of our solutions.
Collaborate with sales, product, marketing, and customer success teams for impactful engagements.
Ensure the pre-sales team delivers a best-in-class customer experience, tailoring solutions to meet customer needs.
Develop and implement global processes and best practices for consistency and scalability.
Monitor team performance and optimize processes for efficiency and customer satisfaction.
Represent Team Cymru at industry events, webinars, and conferences.
Required Skills/Abilities:

Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Strong analytical and problem-solving skills.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks and delegate when appropriate.
Ability to function well in a high-paced and sometimes stressful environment.
Proficient with Microsoft Office Suite or related software.
Education and Experience:

10+ years of experience in pre-sales engineering or solutions architecture, with at least 3 years in a leadership role.
Deep expertise in threat intelligence, cybersecurity, or related fields.
Proven success working with enterprise clients, particularly in Fortune 500 companies.
Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Availability to travel as needed.
Location:

Remote
Why Team Cymru?
Impactful Work: Join a team that's making a real difference in global cybersecurity, helping to protect some of the world's largest and most complex organizations.
Innovative Culture: Be part of a forward-thinking, innovative company that values diversity and fosters a collaborative environment where ideas are encouraged and people are empowered to do their best work.
Global Reach: Work with a diverse, international team, interacting with customers and colleagues from all over the world.
Customer Success: Play a key role in helping our customers not only adopt our solutions but grow and thrive with them post-sale.
Team Cymru offers a range of great benefits and perks for U.S. employees:

We're a remote-first organization, so you can work from wherever you're comfortable.
Enjoy 100% employer-funded health, dental, and vision benefits for yourself and your dependents.
Take advantage of 4 weeks of Paid Parental Leave.
Rest easy with life insurance coverage.
Plan for the future with a 401(k) that includes employer matching.
Earn rewards and bonuses for your hard work.
Take a well-deserved break with a generous 28 days of vacation plus holidays.
Wind down at the end of the year with a company break.
Access the Employee Assistance Program 24/7.
Stay fit with a Fitness Membership Stipend.
Keep connected with a Telephone/Internet Service Fee Stipend.
Invest in your professional growth with Career Development Training.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.