*Overview*
*Job Title:* Help Desk Agent
*Location:* Remote
*Salary:* $15-$17 per hour
*Employee Type:* Full-Time Hourly Non-Exempt
*About Cayuse Commercial Services, LLC:*
Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.
*Primary Focus*
Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communications. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
*Responsibilities*
*Job Responsibilities*
+ Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner
+ Operates within established guidelines and procedures to independently deliver a full range of services to the customer
+ Matches customer needs with current products and services, and suggests new ones to target customers unmet needs
+ Uses examples and analogies as appropriate to facilitate understanding
+ Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool (ServiceNow) or as determined by the client
+ Aids in information to the customer in a prompt manner
+ Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service
+ Manages continuous improvement through ongoing collection of data and information regarding customer requirements
+ Understands and responds to others using active listening skills and tactful communication
+ Ability to perform first-line troubleshooting for customers
+ Ability to resolve issues following the parameters and guidelines of the client
+ Helps new and developing team members
+ Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable
+ Other duties as assigned.
*Qualifications*
*Minimum Qualifications:*
+ Requires a high school diploma or GED
+ Knowledge of and experience using various computer applications including Microsoft Office Suite
+ Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
*Minimum Skills:*
+ Must possess problem-solving skills.
+ Exceptional communication skills, both oral and written
+ Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
+ Highly motivated with the ability to handle and manage multiple tasks at any one time.
+ Ability to forge new relationships, individual and teaming in nature.
+ Must be a Self-starter, that can work independently and as part of a team.
+ Ability to follow instructions for logging into a computer and launching various applications
+ Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text
+ Ability to successfully handle customer requests and document in work management tools and applications
+ Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds
+ Effective listening skills to include cognitive ability to locate and convey requested information
+ Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills
+ Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner
+ Ability to handle sensitive and confidential information appropriately
+ Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence
+ Positive attitude; tolerance for dealing with difficult customers and stressful situations
+ Dependable and accountable
*Preferred Qualifications:*
+ Experience in a customer service role
+ Experience supporting customers in a virtual environment
*Reports to:* Delivery Manager
*Working Conditions*
+ Professional office environment.
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
*Other Duties:* _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
*Affirmative Action/EEO Statement:* _Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer_ _._
*Pay Range*
USD $15.00 - USD $17.00 /Yr.
Submit a Referral (***/jobs/1732/help-desk-agent/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834356743)
*Location* _US-_
*ID* _102631_
*Category* _Information Technology_
*Position Type* _Full-Time Hourly Non Exempt_
*Remote* _Yes_
*Clearance Required* _None_
US - Alesund
December 18, 2024
Trives du å jobbe ute hos kunder? Er du kuldeteknikker og har erfaring med ammoniakk og CO2 anlegg? Ønsker du å jobbe i et lærende og hyggelig miljø, med varierende og spennende oppgaver? Da er dette noe for deg! Vi vokser hos Johnson Controls og har en økende oppdragsmengde innenfor industrielle...
US - San Juan
December 23, 2024
Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. We are seeing a Clinical Educator to deliver educational support to identified patients enrolled into the program and starting a self-administered...
US - Rajecko
December 9, 2024
Hledáme nového kolegu/kolegyni pro oblast EHS. Vaším hlavním úkolem bude koordinovat environmentální, zdravotní a bezpečnostní rizika s cílem zajistit dodržování předpisů a podporovat bezpečné pracovní prostředí. Jaká bude Vaše náplň práce • Zodpovědnost za koordinaci EHS oblasti (BOZP, PO, životní...
US - Oslo
December 22, 2024
Ønsker du å jobbe i et lærende og hyggelig miljø, med varierende og spennende oppgaver? Ønsker du en fremtid i bygg automasjon og bidra til å skape mer effektive og bærekraftige bygningsløsninger i det industrielle segment? Da er dette noe for deg! Hva vi gjør: • Johnson Controls er en av verdens...
US - Voyenenga
December 21, 2024
At Johnson Controls in Norway, we have an excellent opportunity for you to join our Industrial Refrigeration (IR) division as an Operation Manager! In Johnson Controls we are specialized in sale, design, and delivery of tailored refrigeration -and heat pump systems for industrial applications,...
US - Oslo
December 19, 2024
Har du interesse for byggautomasjon og erfaring med prosjektledelse? Til vår byggautomasjonsavdeling i Oslo søker vi en prosjektleder. Din primære rolle som projektleder vil være å ha et overordnet ansvar for projektene, samt finne de riktige løsninger etter våre kunders behov. Arbeidet vil blant...
US - Oslo
December 20, 2024
Trives du å jobbe ute hos kunder? Er du kuldetekniker og har erfaring med ammoniakk og CO2 anlegg? Ønsker du å jobbe i et lærende og hyggelig miljø, med varierende og spennende oppgaver? Da er dette noe for deg! • Vi vokser hoss Johnson Controls og har en økende oppdragsmengde innenfor industrielle...
US - Deridder
December 24, 2024
Next Move Healthcare is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Deridder, Lousiana. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: 01/20/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment...
US - Puspokladany
December 19, 2024
We are looking for a motivated and technically skilled candidate for the position of Pre-Sales Field Support to support our sales team and customers in the field of pressure vessels. This role is crucial for providing technical support and expert advice during the pre-sales phase. Key...
US - Shenzhen
December 6, 2024
Position: • Senior HR Specialist, Employee Capability - Asia Pacific • • Principal Accountabilities • • Assist Director in preparing agendas, high quality reports, presentations and other documents and communications for key stakeholders, including learning governance committees. • • Identify and...
US - Tlaquepaque
December 10, 2024
Position: • Collection Associate II - Mid Seniority • • Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading...
US - Puspokladany
December 12, 2024
Senior Minőségügyi Mérnököt keresünk csapatunkba! Feladataid lesznek: • Hibaanalízissel, vizsgálattal, elemzéssel és hibás termékekről és anyagokról szóló jelentések elkészítésével kapcsolatos feladatok megoldása • Minőségi problémák megoldása a gyártás során • Ügyfélpanaszok kezelése •...
US - Izmir
December 24, 2024
What you will do We are seeking for a Lead Product Engineer for Chiller who will be a member of our Izmir team and will directly report to our Engineering Manager. At this position, you will assist production line to prepare engineering and production bill of materials according to customer...
US - Budapest
December 8, 2024
Unlock Your Potential in Payroll Management! What you will do Are you passionate about ensuring accuracy and efficiency in payroll processing? We are seeking a dedicated HR Payroll Processing & Administration Specialist to play a vital role in our payroll operations. In this position, you will work...
US - Dededo
December 18, 2024
American Traveler is seeking a travel Ultrasound Technologist for a travel job in Dededo, Guam. & Requirements • Specialty: Ultrasound Technologist • Discipline: Allied Health Professional • Start Date: 01/27/2025 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, evenings • Employment Type:...
US - Rajecko
December 8, 2024
Unlock Your Potential in Payroll Management! What you will do Are you passionate about ensuring accuracy and efficiency in payroll processing? We are seeking a dedicated HR Payroll Processing & Administration Specialist to play a vital role in our payroll operations. In this position, you will work...
US - Brno
December 11, 2024
Do you have an eye for a detail and organizational & problem-solving skills? Learning new processes and working with numbers and various stakeholders is something you are interested in? If yes, this is an outstanding opportunity for you and your next step in career. • What You Will Do • The Payroll...
US - Aguirre
December 10, 2024
Overview Intuit is seeking Tax Associates for the upcoming tax season. If you have an active PTIN, we would love to connect with you! What You Get: • • Company Benefits: • 401(k) savings plan with Intuit matching, paid sick leave, Intuit provided E&O insurance, employee stock purchase plan, employee...
US - Ensenada
December 10, 2024
Overview Intuit is seeking Tax Associates for the upcoming tax season. If you have an active PTIN, we would love to connect with you! What You Get: • • Company Benefits: • 401(k) savings plan with Intuit matching, paid sick leave, Intuit provided E&O insurance, employee stock purchase plan, employee...
US - Dededo
December 24, 2024
Genie Healthcare is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Dededo, Guam. & Requirements • Specialty: PCU - Progressive Care Unit • Discipline: RN • Start Date: 01/27/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, rotating • Employment...