General Manager

Description

Come Join Our Fine Fettle Family!

West Hartford

Location:

Coming soon! Anticipated opening in early 2025! Located at 1232 Farmington Avenue in West Hartford Connecticut, this new address will be home to a premier recreational cannabis retailer. Set in a vibrant area known for its thriving community, excellent dining, and boutique shopping, this store offers convenient access for residents and visitors alike. Positioned in a dynamic neighborhood with a mix of local businesses, parks, and attractions, this cannabis shop is designed to provide a welcoming and enjoyable shopping experience. Whether you're a local or just passing through, this new location will offer a quality cannabis destination for enthusiasts exploring West Hartford's community and amenities.

About the Company:

Fine Fettle is a multi-state cannabis company with operations across Connecticut, Georgia, Massachusetts, and Rhode Island. We are dedicated to providing customized service and a superior customer experience. We believe that we can truly make a difference in the lives of our customers, utilizing our expertise to educate them about the plant and provide them with the right products to enhance their health and wellbeing.

About the Role:

Fine Fettle is seeking a General Manager (GM) to oversee all aspects of our store's retail operations. The GM will manage and supervise the store's retail staff to ensure that store operations run smoothly and are aligned with the company's strategic objectives. The GM will be chiefly responsible for ensuring that the store is achieving its highest priority goals, maximizing operational productivity, and maintaining excellent culture and employee morale.

The ideal person for this role has extensive experience managing teams in fast-paced, high traffic retail environments. Success in this role requires a combination of leadership and management skills, mobilizing teams to maximize productivity in day-to-day operations while managing them at a high enough level to not get spread thin in the details. The most effective candidates in this role will also be constantly assessing the effectiveness of store operations and correcting faults to drive process improvement.

What You'll Do:
Ensure store operations run smoothly and the highest level store goals are achieved
Oversee the development and maintenance of schedules for employees and workflow
Assist in the construction of store budget and ensure that operations accord with budgetary constraints
Manage team leads across the dispensary, including leadership in back-of-house, front-of-house, and sales floor
Ensure in coordination with Purchasing team that inventory purchasing and management in the store is being run efficiently and effectively
Foster a strong culture and sustain a high level of team morale
Manage the store's strategic goals that drive high-level business outcomes and design operational activities to further them
Evaluate KPIs and store data to identify areas of improvement
Recruit and train store employees
Hold store employees accountable for performing at a high level and complying with company policies
Develop store staff, administrating performance evaluations and periodic reviews, authorizing promotions, and terminating employees as needed
Coach and delegate work to employees to foster self-managing teams
Ensures store's compliance with onerous legal and regulatory cannabis requirements
Coordinate with Finance and Operations teams to ensure that financial goals are being met and operational dynamics are understood
Never settle. Work to make things better at every turn!
Skills/Qualifications:

Associate's or bachelor's degree in business, retail, or a related field
Master's degree is preferred but not required
3-5 years of experience managing retail facilities
Experience leading and managing diverse customer-facing teams
Cannabis market experience preferred but not required
Basic understanding of finance, accounting, marketing, management and economics
Strong data analysis skills
Ability to manage teams effectively, and to give and receive feedback
Strong organization skills
Self-motivated leadership
Ability to act quickly and effectively to resolve issues
Creative problem solving
Strong verbal and written communication skills
Transparency in work and candor in communication
Proactive in-store planning skills
Reliable and trustworthy
Strong record-keeping and analytical abilities
Ability to operate basic business software programs and store technologies
Thrives in fast-paced environments
Customer service skills
Working Conditions/Physical Demands:

Normal office/retail environment
May be exposed to extreme temperatures
Must be able to sit/stand for long periods of time
Must be able to lift 50 pounds without assistance
Frequent bending and moving from sitting to standing and reverse

Americans With Disabilities Statement:

Must be able to perform all essential functions of this position with reasonable accommodation. If you need accommodation during the application and/or hiring process, please reach out to our HR representative.

EEO Statement:

We are an Equal Opportunity Employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veterans' status, and will not be discriminated against on the basis of disability or any other applicable legally protected characteristic.