Incident Response Technician

Incident Response Technician

Date Posted: Jan 14, 2025

Requisition ID: 454818

Location:

Gary, IN, US, 46403

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don't just talk about diversity and inclusion-we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Indiana Department of Transportation:

The Indiana Department of Transportation (INDOT) provides a dynamic workplace that serves Indiana citizens, improves our state's quality of life, and enhances its economic opportunity. INDOT has a number of innovative programs and projects, including Public-Private Partnerships, Green Initiatives, and cutting-edge uses of materials and assets. As part of the State of Indiana, INDOT offers a competitive total compensation package, as well as outstanding work/life balance. Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for you.  

Role Overview:

In this role you will serve as a member of the Hoosier Helper Safety Servcie Patrol (SSP) crew by operating a specialty SSP truck to speed the removal of incidents, restore and maintain safe and efficient traffic flow, and assist disabled motorists by diagnosing minor mechanical problems. Hooser Helpers provides gasoline, diesel, and water when needed, changes flat tires, jump start stalled vehicles, relocates inoperable vehicles vehicles to highway shoulder or ramp exit, reports and tags abandoned vehicles for removal by the Indiana State Police's designated vendors, provides fundamental first aid, CPR, and defibrilators services to injured motorists when appropriate as Good Samaritan citizens, places and removes temporary traffic control devices to facilitate traffic flow in the vicinity of a incidents, and performs these services as Emergency Responders working to reduce or elliminate congestion reulting from incidents on the urban Interstate Highway System.

Salary:

This position traditionally starts at an annual salary of $42,900. 00. Salary for this position may be commensurate with education and job experience.

CDL Positions:

Candidates with a current CDL will earn an additional $1 per hour for this position. Candidates without a CDL will be given 90 days to obtain their CDL, with training provided by INDOT, and will then earn an additional $1 per hour upon successfully obtaining their CDL.

Location:

This position is located in INDOT's Gary Area.

A Day in the Life:

The essential functions of this role are as follows:

• Patrol for, and responds to, freeway incidents that disrupt the normal flow of traffic, sets up traffic control for incidents, and detects and verifies incidents and traffic problems caused by special events.    

• Serve as a liaison to the Supervisor by identifying freeway operational deficiencies and advising of potential solutions.  

• Observe traffic conditions and reports to Supervisor any traffic operation problems, deficiencies in work zone traffic control setup by other agencies, unauthorized lane closures or work, and/or unusual traffic delays.  

• Monitor in-vehicle video equipment to locate incidents and monitors CB radio to gather information about disturbances in traffic flow.  

• Remove debris, controls minor spills and requests assistance for complex clean up, and reports need for specialized equipment, personnel or materials.  

• Perform pre-operation vehicle inspections and inventory checks (fluid levels, tire inflation, wash and wax vehicle, replaces depleted tools or supplies on vehicle).

• Interact with maintenance garage personnel for planned and unplanned maintenance of vehicle.   

• Perform general housekeeping duties of Hoosier Helper occupied garage facilities.

• Perform daily administrative tasks such as completion of incident logs, motorist service logs, time sheets and daily work reports; and,  

• Perform other related duties as assigned.

• Workday attendance at assigned worksite(s) is an essential function of this position.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

• High School Diploma or High School Equivalent (HSE) required.

• Be willing to travel with an appropriate accommodation.

• Must have valid commercial driver's license (CDL) or ability to obtain within 90 days.  

• Required to submit to and pass a drug test as a condition of employment.  

• Must be able to move weight up to 50 pounds.  

• Ability to frequently move self and objects.

• Must be able to endure exposure to inclement weather.  

• Must have ability to read, write, and communicate effectively.  

• Ability to follow directions and work as part of a team.  

• Effective interpersonal skills.

• Basic knowledge of automobile mechanical skills.

• Basic knowledge of first aid.

• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

• Deferred compensation 457B account (similar to 401k plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid new parent leave

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