Server - AM Shift

Overview:

An inspiring career awaits you!

The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

Marriott Employee Discounts Worldwide

Competitive Wage & Discretionary Bonus Program

Medical, Dental, Vision Insurance

Company-Sponsored Life Insurance

Short & Long-Term Disability Insurance

Tuition Reimbursement Program

401(K) with Discretionary Company Matching Contributions

Employee Assistance Program

Responsibilities:

JOB SUMMARYThe overall objective and purpose of the Server position are to provide hospitable service to our guests. The incumbent is responsible for serving food and beverage to our guests to create an exceptional guest experience. They are to provide the highest level of service in support of the company's mission, core values, standards, and goals.

CORE RESPONSIBILITIESGreet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature

Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette

Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control

Maintain the integrity of Company proprietary information and protect Company assets

Maintain a thorough knowledge of menu items, beer, liquor, and wine

Clears and resets counters or tables after each course.

Assists dining room servers in the food and beverage service, sets tables, keeps menus clean and maintains a clean table between servings and menu knowledge.

Assists with providing tables with beverages.

Removes solid linens and replaces them with clean linen.

Transports dirty dishes to the dishwashing station.

Polish silver and glass as needed.

Present menu, answer questions, and make suggestions regarding food and beverage.

Explain, pair and recommend wine from the wine list

Serve food and beverage in a genuine, friendly, professional, and efficient manner consistent with the Kessler image and standards.

Relays orders to the kitchen through POS and helps serve courses from kitchen and service bars.

Total's bill and accepts payment.

Proficiently utilizes the property management systems and follows cash handling procedures.

Clears and resets tables at conclusion of each course

Sets up the dining room in a thorough and swift manner

Complete opening and closing procedures as well as daily side-work

Inventory and restock supplies as needed

Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications

Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes

Maintain complete knowledge and comply with company policies and procedures

Maintain neat, clean, and professional appearance according to standards

Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions

Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.

Develop and maintain a positive working relationship and support the team to achieve our goals

Attend required training and meetings

All other duties as assigned, planned or un-planned

Qualifications:

KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of guest service etiquette and proper food and beverage serving techniques

Ability to perform all tasks related to restaurant server and proficiently use job-related software, property management systems, and office equipment

Ability to remain calm in various situations, use sound judgment and effectively solve problems

Ability to work quickly, prioritize, and maintain service at multiple tables at a time

Ability to read and interpret documents such as safety rules and procedural manuals

Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages

Strong written, verbal, and interpersonal skills

achieving desired result(s) in their areas of responsibility. The requirements listed below represent observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

Knowledge of guest service etiquette and proper food and beverage serving techniques

Ability to perform all tasks related to the bartender and proficiently use job-related software, property management systems, and office equipment


Ability to work quickly, prioritize, and maintain service at multiple guests at a time




MINIMUM QUALIFICATIONSHigh school diploma, GED Degree, or related training equivalent - required

1+ year of relevant work experience in similar scope and title - required

Experience within luxury brand/markets - required

Student or graduate of hotel management - preferred

SUPERVISORY RESPONSIBILITIESNone

WORK ENVIRONMENTMust be comfortable working in a shared space, with constant noise, without the use of a private office.

Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.

Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDSWhile performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours daily.

Push, pull, and lift up to 20 lbs.

While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Oppor.