When you join the team as the Case Manager / Patient Advocate (non-clinical), you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication.
You'll compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records.
You'll adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely.
The Case Manager / Patient Advocate (non-clinical) role may be eligible for a hybrid schedule after 6 months (or sooner once proficiency in role is demonstrated).
Review our Benefits & Perks below to learn more!
A typical day in the Case Manager / Patient Advocate (non-clinical) role will include ownership of your patients cases from initiation to closure to include; benefit investigations, prior authorizations / denial appeals, determining financial qualifications for assistance programs and assisting patients or other callers/stakeholders through resolution (via email, inbound/outbound calls and using our patented technology, Lynk) by using your critical thinking skills and your knowledge of the program and industry rules and standards.
This role requires a high level of ownership, attention to detail and patient focus and will put your problem-solving skills to the test!
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