Service Manager - Pest Control

EcoShield Pest Solutions
US - Georgia - Norcross
January 30, 2025

Overview:

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.

Currently, we are hiring for a Service Manager in your area! The Service Manager is an integral part of the branch management team. Our ideal candidate enjoys creating and managing efficient systems, is a hands-on problem solver, has experience with physical and technical work, and has a passion for exemplary customer service.

If this sounds like you, come join the team and start spreading happiness by keeping bugs out of our customers beds, barbecues, bungalows, and businesses!

Pay and Benefits

The Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!

For this role, we offer:

Competitive salary ($55,000-$60,000 DOE)
Additional compensation opportunities
Paid time off

Sick/Safe time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
Vacation - begins at the equivalent of 7 days per year with an additional day per year of service capped at 14 days
10 company-paid holidays

Benefits (employee as well as family)

Medical
Health Savings Account (HSA)
Dental
Vision
Voluntary Life
Short-Term and Long-Term Disability
401(k), with match of 100% of the first 3% of each employees contribution and 50% of the next 2%
Employee Assistance Program
Rally Health and Wellness Program
Employee and Friends/Family Discounted Pest Control Services

Responsibilities:

What will I be doing in this position?

We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:

The Service Manager manages and leads the Field Manager(s) and the team of Service Technicians who are responsible for completing the routes and services for our regular customers. The Service Manager hires and trains Service Technicians to provide best-in-class service to our valued customer base.

Interview, hire and train Service Technicians on technical and customer service aspects of the role
Educate Service Technicians on sales assist leads and how to identify new service opportunities for the sales team
Perform necessary field training for current and new Service Technicians
Maintain audits of customer accounts, resolving any customer inquiries, issues or complaints
Review online service reviews and administer coachings for Service Technicians, accordingly
Maintain familiarity with industry-specific state and local laws and regulations
Partner closely with Field Manager, Service Technicians, and sales professionals to ensure business effectiveness and efficiency
Perform routing and special route scheduling, including but not limited to managing weekend and/or early/late service appointments

Read the full job description and apply online on the recuiter's web-site

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